Summary
Overview
Work History
Education
Skills
Timeline
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Rashida Smith

Largo,FL

Summary

Customer Service Professional looking for a position where I can use my innate skills and passion to provide premier customer service to clients while exceeding the needs of the company. Excels in managing high-volume calls and resolving complaints. Known for reliability, flexibility, and meeting client and organizational needs, showcased during tenure at Radial.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Radial
08.2017 - 01.2024
  • Managed a high volume of calls/emails daily (65+), maintaining composure under pressure while providing exceptional service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Professional Driver

Cocoa Auto Dealers Exchange
03.2011 - 07.2016
  • Picked up vehicles from and delivered vehicles to desired location as directed by management.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company's safety record with consistent adherence to traffic laws and regulations.

Customer Service Cashier

Circle K
01.2010 - 11.2010
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.

Education

GED -

Gainesville Job Corp Center
Gainesville, FL
05.2000

Skills

  • Adheres to established call handling metrics to provide superior customer service experiences
  • Establishes and maintains high levels of customer satisfaction
  • Manages multiple systems, programs, and screens simultaneously
  • Utilizes critical thinking skills to asses need and provide first interaction resolution
  • Excellent organization and time management skills
  • Fosters positive relationships through empathy and active listening
  • Proficient in Microsoft Office, Google Suite, Salesforce, and Omni platforms
  • Provides effective verbal and written communication

Timeline

Customer Service Representative

Radial
08.2017 - 01.2024

Professional Driver

Cocoa Auto Dealers Exchange
03.2011 - 07.2016

Customer Service Cashier

Circle K
01.2010 - 11.2010

GED -

Gainesville Job Corp Center

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Rashida Smith