Rashida Whitby
Macon,GA
Summary
Hardworking Senior Underwriter effective at achieving control and profitability objectives according to company guidelines. Experienced in partnering with field producers to support marketing and sales activities. Over 20 years of experience in Insurance and Customer Service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Senior Underwriter
GEICO
07.2014 - Current
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Negotiated policy terms and coverage to bring coverage terms into alignment with company directives on contracts and policies.
- Guided, mentored and coached customer service agents and supervisors in both technical and professional skills, instilling best practice and company standards.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Utilized approximately 15 years of knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Retention Customer Service Representative
GEICO
04.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered excess of 50-75 daily customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Service Agent
GEICO
12.1998 - Current
- Helped 75-100 customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
Bachelor of Science - Psychology
Georgia College And State University
Milledgeville, GASkills
Agent Assistance
- Renewing Policies
- Data Collection
- Loss Protection
- Risk Evaluation
- Time Management
- Customer Satisfaction
- Interdepartmental Communication
- Reviewing Risk Exposure
- Fraud Detection Techniques
- Sales Support
- Policy Recommendation
- Customer Interaction
- Underwriting and Adjustments
- Guidelines Knowledge
- Reviewing Renewals
- Negotiation Proficiency
- Eligibility Requirements
- Assess Applications
- Annual Reviews
- Explain Company Policies
- Review Histories
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Underwriter
GEICO
07.2014 - Current
Retention Customer Service Representative
GEICO
04.2012 - Current
Customer Service Agent
GEICO
12.1998 - Current
Bachelor of Science - Psychology
Georgia College And State University
Similar Profiles
Brent WatsonBrent Watson
Lead Supervisor - Glass Claims at GEICOLead Supervisor - Glass Claims at GEICO
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Anthony JohnsonAnthony Johnson
Auto Claims Adjuster- LDP at GEICOAuto Claims Adjuster- LDP at GEICO
Cameron WilsonCameron Wilson
Fire Lieutenant at Milledgeville Fire DepartmentFire Lieutenant at Milledgeville Fire Department