Rashidah Allen
Brooklyn,NY
Summary
Focused and professional, experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks. Seasoned eligibility interviewer for government programs with comprehensive background in managing client interviews, determining benefits eligibility, and processing applications efficiently. Skilled in interpreting complex regulations and policies to provide accurate information and support to applicants. Demonstrated ability to maintain high levels of confidentiality and professionalism while making significant impacts in streamlining application processes for improved client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recertification Specialist/Apartment Leasing Agent
Spring Creek Towers
Brooklyn, NY
01.2024 - Current
- Interpreted complex legal documents pertaining to the certification and recertification processes.
- Participated in meetings with internal stakeholders regarding proposed changes impacting the certification and recertification process.
- Evaluated qualifications and credentials of applicants against established criteria for eligibility for certification and recertification.
- Assisted applicants with the completion of their recertification forms and documents.
- Responded promptly to inquiries from applicants about their status in the recertification process.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Prepared reports summarizing findings from audits or investigations into discrepancies found in applicant's files.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Researched applicable laws, regulations, and policies to identify any changes that could affect the applicant's eligibility for recertification.
- Conducted on-site visits as needed to verify information provided by applicants seeking recertification.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Verified accuracy and completeness of submitted recertification packages prior to processing.
- Explained eligibility details and affordability options to applicants/tenants with kindness and respect.
- Collaborated with other departments within the organization to resolve issues related to application approvals or denials.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
HR Assistant
Central Brooklyn EDC
Brooklyn, NY
09.2019 - 02.2022
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Coordinated new employee onboarding with orientation scheduling and preparation.
Shift Supervisor
Starbucks
New York, NY
12.2016 - 11.2021
- Maintained accurate records of daily transactions and deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Assisted general manager with operations game plan and company initiatives implementation.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Identified areas of improvement within the department and implemented necessary changes.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
Ticket Agent
Hornblower Cruises and Events
New York, NY
04.2014 - 09.2015
- Built and maintained productive relationships with employees.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Provided clients with assistance in preparing required travel documents and forms.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Entered information in the system to maintain updated details related to customer ticket orders, reservations and payment method.
- Took reservations from patrons by phone or online.
- Resolved customer complaints in a professional manner.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
Education
Some College (No Degree) - Liberal Arts and Sciences
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- File Maintenance
- Benefits Administration
- Clerical Support
- Meeting Preparation
- Employee Relations
- Personnel Records Maintenance
- Conflict Management
- Teaching
- Scheduling
- Documentation review
- Fraud detection
- Deadline management
- De-escalation techniques
- Task prioritization
- Recordkeeping and data input
- Applicant support and service
Certification
- Certificate in fair housing training.
References
References available upon request.
Timeline
Recertification Specialist/Apartment Leasing Agent
Spring Creek Towers
01.2024 - Current
HR Assistant
Central Brooklyn EDC
09.2019 - 02.2022
Shift Supervisor
Starbucks
12.2016 - 11.2021
Ticket Agent
Hornblower Cruises and Events
04.2014 - 09.2015
Some College (No Degree) - Liberal Arts and Sciences
Borough of Manhattan Community College of The City University of New York
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