RASHIDAH HARDY
Washington,D.C.
Summary
Energetic and dedicated hospitality professional with over 10 years of experience delivering exceptional customer service and personalized guest experiences in fast-paced environments. Proven track record of ensuring guest satisfaction through prompt, courteous service and meticulous attention to detail. Recognized for leadership as an employee trainer, mentoring new staff to uphold company standards and exceed guest expectations. Possesses strong interpersonal skills and a passion for delivering memorable dining experiences. Seeking to leverage expertise in hospitality and commitment to excellence .
Overview
15
15
years of professional experience
Work History
Server
Kitchen & Kocktails By Kevin Kelly
04.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/ Employee Trainer
Hot N Juicy Crawfish
06.2018 - 04.2022
- Ensure optimal guest experience by greeting, seating guests, taking orders, serving and removing dishes promptly and with a positive attitude
- Manage orders and accompanying financial transactions
- Negotiate and resolves customer concerns
- Promoted to employee trainer within first eight months of employment
- Recognized as lead server with the responsibility of mentoring new FOH staff on menu items, service expectations, company policies, safety protocols and procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Server
Dave and Buster's
03.2016 - 03.2017
- Greeted and introduced menu items to an average of 100 customers per day
- Verified age of each customer before serving alcoholic beverages as mandated by federal law
- Coordinated with the lead chef to ensure the accuracy of each order
- Enhanced customer's overall experience with firm familiarity of company brand and menu items
- As a result, sales increased
- Recognized as a top 15 server exceeding sales expectations.
Assistant Manager
Dollar Tree
10.2015 - 04.2016
- Processed an average of 100 payment transactions per day
- Utilized my knowledge of the store and customer service to locate supplies and suggest alternate products when specified supply was out of stock
- Built relationships with loyal customers to anticipate their shopping needs
- Maintained the order and cleanliness of the property to ensure customers and employees safety
- Identified items within the store with a low purchase rate and selected them for the weekly promotional sale
- Highlighted specified items in the front of the store
- As a result, sales of those items increased by more than 25% daily.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Uno's Chicago Grill
05.2013 - 08.2015
- Inspected plates and glassware prior to seating each guest to ensure company brand of cleanliness and adequate supplies for each guest
- Served food and beverages promptly with focused attention to customer needs.
- Informed customers of daily specials and current menu items
- Coordinated with the kitchen staff regarding the customer's order and estimated cook time
- In addition, communicated any food allergies and cooking preferences to the chef
- Verified the age of customers desiring alcoholic beverages, in accordance with state and federal laws
- As a result of my diligence with consulting with the kitchen staff, I was recognized as providing superior customer service.
Environment Service Worker
George Washington University Hospital
01.2013 - 12.2013
- Using government-mandated methodology, sanitized areas the size of a football field combined daily
- Alerted maintenance workers to structural damage to the property, electrical problems and plumbing malfunctions
- Recognized for my compassion and ability to relate to patients in pain and discomfort
- As a result, offered a position serving as a Patient Ambassador
- Served in the capacity as a Patient Ambassador entertaining and providing comfort to the child-age visitors of the hospitals.
Private Caretaker
The Walker Family
09.2011 - 11.2013
- Provided primary care to include preparing meals and laundry for two young children (1 and 3 years old)
- Developed learning activities appropriate for each child to include scheduling field trips
- Cleaned the entire house and organized the children's toys and clothes
- As a result of my effort, the youngest child learned to walk and the oldest child was potty trained.
Teacher Assistant
P Street Kids, Preschool of Georgetown
01.2009 - 08.2011
- Created the monthly class curriculum for ten children, ranging in age from two and three years old
- Coordinated with the lead teacher to design the class curriculum ensuring that each child met learning benchmarks
- Assessed each child's learning development and arranged meetings with parents to discuss extra activities to improve skills when necessary
- As a result of implementing the class curriculum and interacting with parents, all ten children assigned to my class graduated and excelled to the next grade level.
Education
Diploma -
Luke C. Moore High School
05.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Oral/Written Communication
- Integrity
- Punctual
- Enthusiastic
- Mission focused
- Professional Attitude
Timeline
Server
Kitchen & Kocktails By Kevin Kelly
04.2023 - 06.2024
Server/ Employee Trainer
Hot N Juicy Crawfish
06.2018 - 04.2022
Server
Dave and Buster's
03.2016 - 03.2017
Assistant Manager
Dollar Tree
10.2015 - 04.2016
Server
Uno's Chicago Grill
05.2013 - 08.2015
Environment Service Worker
George Washington University Hospital
01.2013 - 12.2013
Private Caretaker
The Walker Family
09.2011 - 11.2013
Teacher Assistant
P Street Kids, Preschool of Georgetown
01.2009 - 08.2011
Diploma -
Luke C. Moore High School
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