Rashidah Hayward
Maidsville
Summary
Dedicated individual with a focus on achieving operational efficiency as an Office Assistant, leveraging skills in time management and attention to detail. Background includes experience in equipment monitoring and maintenance, ensuring optimal functionality of production machines. Committed to providing excellent customer service while managing administrative tasks effectively. Seeking to contribute organizational skills and collaborative approach to enhance office operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
17
17
years of professional experience
Work History
Machine Operator Technician
Chico's bakery
Morgantown
10.2024 - Current
- Analyzed blueprints and specifications for producing parts according to customer requirements.
- Troubleshoot malfunctions involving electrical systems, pneumatic systems, hydraulic systems or mechanical systems related to production machines.
- Ordered replacement parts when needed for maintaining equipment in good working condition.
- Adjusted machine feed and speed, changed cutters, blades, saws and other attachments as necessary.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
- Recorded data on daily production sheets accurately detailing number of items produced each day.
- Prepared machine for production processes by equipping with required tools and parts.
- Removed broken or jammed pieces from machinery.
Cleaner
Fancy fresh living
Morgantown
11.2016 - 05.2022
- Provided assistance with laundry services when needed.
- Transported trash bags to designated disposal areas.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Dental Assistant
Dr. Azadi DDS
Morgantown
03.2014 - 12.2015
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Took digital X-rays of teeth using radiographic equipment.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
Salesperson Trainer
Supreme sales inc
Las Vegas
06.2012 - 12.2013
- Provided support, guidance, and feedback to sales staff on effective selling techniques.
- Collaborated with marketing team to develop promotional materials for products and services being offered by company.
- Monitored employee satisfaction surveys after completion of each training session.
Salesperson Trainer
Unlimited sales inc
Las Vegas
08.2008 - 09.2011
- Provided support, guidance, and feedback to sales staff on effective selling techniques.
- Collaborated with marketing team to develop promotional materials for products and services being offered by company.
- Monitored employee satisfaction surveys after completion of each training session.
- Conducted workshops for sales teams on product knowledge, customer service best practices, and other topics related to job performance.
- Evaluated individual performance of sales personnel by reviewing their activity reports.
- Tracked attendance at all trainings sessions held within organization.
- Organized trainings sessions with a focus on motivation, problem solving skills, communication skills.
- Maintained records of all employees' progress during training process.
Education
High School Diploma -
Hilton Head High
Hilton Head Island, SC05-2002
Skills
- Data recording
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Customer service
- Machine setup
- Computer skills
- Heavy lifting
- Specification compliance
- Equipment operation
- Batch production
- Machinery cleaning
- Machinery operations
- Equipment monitoring
- Production equipment experience
- X-ray imaging
- Patient care
- Sterilization techniques
- Dental procedures
- Appointment scheduling
- X-ray proficiency
- Office administration
- Appointment management
- Impression taking
- Interpersonal relations
- Patient care excellence
- Treatment room setup
Timeline
Machine Operator Technician
Chico's bakery
10.2024 - Current
Cleaner
Fancy fresh living
11.2016 - 05.2022
Dental Assistant
Dr. Azadi DDS
03.2014 - 12.2015
Salesperson Trainer
Supreme sales inc
06.2012 - 12.2013
Salesperson Trainer
Unlimited sales inc
08.2008 - 09.2011
High School Diploma -
Hilton Head High