Rashidah Wilson
Hampton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Insurance Verification
Envision Healthcare
Philadelphia, PA
10.2009 - 07.2023
- Responsible for timely verification of medical insurance benefits
- Determining insurance compatibility with health-care provider programs, updating re-verifying existing patient insurance coverage, and determining if insurance benefit plan considers selected products appropriate based on patient.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
- Monitored changes in health care policies and procedures related to insurance verification process.
- Verified insurance coverage and eligibility for services using computer software.
- Reviewed patient information to ensure accuracy of data entered into the system.
Administrative Manager
Madd Reign Ent.
Philadelphia, PA
02.2007 - 06.2012
- Developed and implemented administrative procedures to maximize efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Provided secretarial and office management support while building cooperative working relationships.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Module Processor
Mellon Bank
Philadelphia, PA
03.2005 - 11.2007
- Researched customer inquiries related to lockbox payments.
- Identified and corrected discrepancies in the processing system.
- Gained knowledge on proper processing procedures
- Opened, sorted and performed negotiability scan on accounts per customer instructions
- Able to perform initial and final preparation or remittance processing accounts
- Processed and reconciled payments received by lockbox.
Customer Service Representative
121 Direct Response
Philadelphia, PA
01.2004 - 10.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Diploma - Medical Office Management
Thompson Institute
Philadelphia PA03-2001
High School Diploma -
Roxborough High School
Philadelphia, PASkills
- Data Verification
- Account Maintenance
- Data Entry and Review
- Customer Service
- Understanding of Medical Terms
Timeline
Insurance Verification
Envision Healthcare
10.2009 - 07.2023
Administrative Manager
Madd Reign Ent.
02.2007 - 06.2012
Module Processor
Mellon Bank
03.2005 - 11.2007
Customer Service Representative
121 Direct Response
01.2004 - 10.2006
Diploma - Medical Office Management
Thompson Institute
High School Diploma -
Roxborough High School
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