Rashida J. Nesmith
Atlanta,GA
Summary
Seasoned Business Analyst offering 20 years of Multi-talented Scrum/Clinical Analyst Coordinator who works closely with Products Owners to ensure that customers needs are met in a timely manner. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst
Ranstad
04.2022 - 07.2023
- Supported all Scrum events: Sprint Planning, Daily scrum, Sprint Review, and Sprint Retrospective
- Agile/SCRUM methodologies with Feature, User Stories and Task
- Created Mark Ups for all Service Now request Builds
- Build in Test present to requestor for approval
- Develop and implement system and application test plans and coordinate Provider Working Group/User Acceptance Testing for requestor.
Senior Clinical Analyst/Integrations
TTA
12.2021 - 04.2022
- Worked with a cross-functional team of business analysis and technical support professionals to compile a comprehensive list of new application requirements
- Collaborated effectively with cross-functional design teams to create software solutions that significantly improved overall functionality and performance on the client side
- Provided support for Phreesia Users, Location and Device Management
- Build custom list (Problem, Medications, Order sets
- Provided Integrations Go Live Support
- EPCS activation
- Supported and addressed Service now helpdesk tickets
- Built Facilities/Practices in eCW
- Setup/configure system, troubleshoot system, created letters, created new users (repetitive)
- Provided and configured eClinical Mobile/eTouch set up
- ECW Upgrade and plug in installation
- Maintain eCW Patient Portal
- Maintain SharePoint and updated on project specifications progress
- Pivot Point eCW Trainer Go-Live 09/2021, 12
- Assist and\or lead training and go live support to end users for clinical systems (including but not limited to eCW, quality workflows, PACS software, transportation software, medical devices)
- Provide classroom, one on one, and in clinic support for end users.
Senior Analyst
Ettain Tufts Medical eCW
09.2020 - 09.2021
- Prepared providers for SureScripts (Retrieving their SPI#'s and entering them into eCW)
- Worked with departments to help them resolve application-specific issues on eClinicalworks platform
- Kept track of employee tasks, assessing data processing and performance to assess business functions and inefficiencies
- Documented business process procedures and disseminated information to appropriate stakeholders
- Addressed helpdesk tickets and resolve end user issues
- Build custom list (Problems, Medications, Order sets)
- Addressed Password reset and managed hosted users Active Directory
- Provided Go Live Support, FOB activation
- Built Facilities/Practices in eCW
- Provided elbow to elbow support to clinical staff
- Setup/configure system, troubleshoot system, created letters, created new users (repetitive)
- Conducted observations of users in their environment to identify areas for improvement and suggestions for work-flow re-engineering
- Charge Code Build
- CPC+ Reporting
- Provided support for Nuanuce escriptation Dictation
Gap Analyst
Computer Task Group, Inc, CG
04.2019 - 09.2020
- Work with business units to configure and enhance the platform to meet business requirements
- Updated all Master Build list
- Engage vendor if need.
Clinical Informaticist, End User Support,
St John's Well Child & Family Center
08.2018 - 11.2019
- In GE Practice Solutions, GE Analytics reporting tool, eClinical Works EBO reporting and I2I tracks end user support, Federal, State, and Local Grant reporting
- Coordinated internal resources and third party/vendors for the flawless execution of projects
- Trained new providers on eCW EMR System, Meaningful Use and Clinic Workflows
- Managing of project scopes, deliverables, timelines, and milestones for stakeholders
- Maintained SharePoint intranet website for all report and training request
- Oversaw the progress of projects from production to postproduction, organizing and creating shooting schedules for the graphic design team
- Worked closely with project members to identify and quickly resolve issues
- Oversaw the bidding and proposal processes and RFPS, as well as negotiating contracts and developing roadmaps with individuals.
Lead, Informaticist/Project Lead
Catholic Health Systems
11.2018 - 04.2019
- ECW11e Cerner EMR, Legacy Sr
- Application Specialist, Supported Several Emr systems
- Maintained tactical control over timelines to keep team on track and meet deadlines
- Updated Project task, risk and milestone using Microsoft Project, Smartsheet’s and SharePoint portal
- Processed vendor invoices and support agreements
- Prepared providers for SureScripts (Retrieving their SPI#'s and entering them into eCW)
- Works closely with team members to assist with related projects and resolve emerging problems in different projects
- Addressed helpdesk tickets and resolve end user issues
- Build custom list (Problems, Medications, Order sets)
- Addressed Password reset and managed hosted users Active Directory
- Provided Go Live Support
- Built Facilities/Practices in eCW
- Provided elbow to elbow support to clinical staff
- Setup/configure system, troubleshoot system, created letters, created new users (repetitive)
- Conducted observations of users in their environment to identify areas for improvement and
- Coordinated internal resources and third party/vendor for flawless execution of projects
- Trained new providers on eCW Meaningful Use and Clinic Workflows
- Trained end users on Meaningful use requirements
Contractor
Dignity Health
11.2016 - 02.2018
- Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases
- Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities
- Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives
- Implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success using Cerner Application
- Trained end users on how to navigate the system and how to create custom Power Charts in Cerner eCW Training/Implementation Support, Ran reports to track PQRS Measures
- Created workflows to ensure all information is being captured for PCMH
- Instructed ICD-9 to ICD10 conversion workshop and training
- Created documents for V9 vs V10
Analyst/Trainer
02.2014 - 01.2016
- Delivered presentations on feature functionalities for version 10 of eCW
- Go Live Consultant for Version 10 Upgrade for three pediatric foster care ambulatory medical clinics
- EMR educator for 30+ clinical/non-clinical staff on eClinical Works (eCW) applications
- Conduct all EMR training classes and provide elbow training for all clinical/non-clinical roles
- Develop all EMR training material, including "Go to Guides" for each clinical or staff role
- Provide onsite, on-call, and/or remote access technical assistance for application
- Testing of new modules and upgrades within the application
- Customize templates to assist in meeting system and program initiatives.
Application Analyst /Helpdesk Analyst (contractor)
10.2013 - 01.2014
- Maintained close collaboration with vendors to ensure timely support whenever necessary
- Trained end-users by means of verbal personal instruction
- Elbow to elbow support and classroom-based training using future state workflows
- Created workflows and clinical content for multi-specialty clinics
- Implementation of Centralized Call Center, trained staff and created scripts
- Help-desk support
Timeline
Senior Business Analyst
Ranstad
04.2022 - 07.2023
Senior Clinical Analyst/Integrations
TTA
12.2021 - 04.2022
Senior Analyst
Ettain Tufts Medical eCW
09.2020 - 09.2021
Gap Analyst
Computer Task Group, Inc, CG
04.2019 - 09.2020
Lead, Informaticist/Project Lead
Catholic Health Systems
11.2018 - 04.2019
Clinical Informaticist, End User Support,
St John's Well Child & Family Center
08.2018 - 11.2019
Contractor
Dignity Health
11.2016 - 02.2018
Analyst/Trainer
02.2014 - 01.2016
Application Analyst /Helpdesk Analyst (contractor)
10.2013 - 01.2014