Summary
Overview
Work History
Education
Skills
Timeline
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RASHIDA J. WILEY

Gilbert,AZ

Summary

With over 15 years of experience in sales operations, business analytics, leadership, and training, I am dedicated to achieving success by optimizing sales processes, elevating team performance, and aligning to company objectives through well-planned goals and strategies.

Overview

16
16
years of professional experience

Work History

Sr. Manager of Commission Strategy

Isagenix International, LLC
10.2020 - 09.2023
  • Partnered with VP of Sales Strategy and Executive team to design and execute new channel distribution opportunities and income streams to increase sales revenue
  • Reached incremental sales of $6M and 10k new customers by designing and implementing a new global affiliate earning model that integrated with the current compensation plan
  • Achieved new channel month over month sales growth for 16 consecutive months
  • Monitored and evaluated the effectiveness of global commission plans and incentives using data analysis and market trends to identify areas for improvement
  • Designed, implemented, and managed comprehensive commission and incentive strategies that aligned with company objectives to improve sales performance
  • Primary resource for training global commission plans both internally and externally, including on and off-stage training at company events (locally and internationally), private trainings specifically requested by the Executive Leadership team and recurring training for our Customer Care team
  • Lead and mentored a team of commission analysts to become subject matter experts, assisting with commission analytics, training, and answering correspondence internally and externally
  • Implemented regular reviews and updates to commission structures to confirm competitiveness and alignment with business goals
  • Collaborated with teams such as Finance and IT to ensure commission plans were financially viable, complied with legal standards, and were executed without error.

Sales Operations Manager

Isagenix International, LLC
09.2016 - 10.2020
  • Analyzed sales data and stayed up to date on industry trends in order to implement continuous improvement of sales processes
  • Developed and implemented new processes and procedures to ensure sales operations were effective and efficient
  • Partnered with cross-functional team to develop effective sales strategies to achieve key performance indicators (KPI) targets such as; increased new customer acquisition, customer retention and average order basket
  • Gathered and reviewed sales activity reports, requests, exceptions, etc
  • And provided updates to Executive leadership on concerns and possible resolutions.

Sales Operations Supervisor

Isagenix International, LLC
05.2014 - 09.2016
  • Lead and managed a team of Sales Operations specialists ensuring their consistent support of company priorities, sales policies and procedures, and goals
  • Provided mentoring, coaching, and performance evaluations to drive team success and professional development
  • Interviewed and onboarded new team members to increase team efficiency
  • Created and monitored sales operating procedures (SOPs) to ensure the team worked efficiently and effectively
  • Developed and implemented a continuous, comprehensive training program for internal and external team members to increase knowledge of the compensation plan, promotions, and incentives.

Member Solutions Business Analyst

Isagenix International, LLC
10.2011 - 05.2014
  • Analyzed Associate businesses before meeting one-on-one with them to identify KPIs that would assist them with the growth and development of their teams
  • Innovated and developed new tools and reports to assist Associates in tracking their businesses and meeting individual goals
  • Gathered feedback on new business tracking tools that were delivered to ensure their effectiveness
  • Facilitated commissions plan and promotions training to Associates via webinars, conference calls and in-person member meetings.

Commissions & Returns Team Supervisor

Isagenix International, LLC
06.2007 - 09.2011
  • Lead a team of commission and returns specialists in all aspects of their positions to meet call center objectives and goals
  • Conducted individual quality assessments and development plans for team members to ensure and maintain a high level of service
  • Recruited, interviewed, and hired new team members resulting in higher service level agreements (SLAs) on the team
  • Documented SOPs to achieve process and training efficiency within the Commissions and Returns teams.

Education

Associate of Applied Arts Degree -

Art Institute of Seattle
Seattle, WA

Business Administration and Management courses -

Washington State University
Pullman, WA

On Leadership Training Certificate -

FranklinCovey
Phoenix, AZ

Skills

  • Data Analysis and Reporting
  • Training and Development
  • Sales Operations and Strategy
  • Customer Focused
  • Process Improvement
  • Effective Communication
  • Leadership and Team Management
  • Organized and Detail-Oriented

Timeline

Sr. Manager of Commission Strategy

Isagenix International, LLC
10.2020 - 09.2023

Sales Operations Manager

Isagenix International, LLC
09.2016 - 10.2020

Sales Operations Supervisor

Isagenix International, LLC
05.2014 - 09.2016

Member Solutions Business Analyst

Isagenix International, LLC
10.2011 - 05.2014

Commissions & Returns Team Supervisor

Isagenix International, LLC
06.2007 - 09.2011

Associate of Applied Arts Degree -

Art Institute of Seattle

Business Administration and Management courses -

Washington State University

On Leadership Training Certificate -

FranklinCovey

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RASHIDA J. WILEY