Summary
Overview
Work History
Education
Skills
OUTDOOR ADVENTURES, READING AND BEING A SOCIAL BUTTERFLY.
Additional Information
Timeline
Generic

Rashida N. Cheddick - George

Conyers,GA

Summary

Over the past years I have embraced the challenges that arise with the opportunities for personal growth in the various professional industries. I can admit that I’ve had the privilege of tapping in the skills that showcased work knowledge across the Aviation industry, Business Marketing and Strategy, and as most recent, the Railroad Transportation Department.

I can attest to have successful manage Elite direct - Clear & Concise Customer Communications, Safety Awareness, Evolving Software Development, a high level of Stress Management and situational skills.

Professional Objectives:

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Branding/ Marketing exposure position. Ready to help the team achieve company goals.

Enthusiastic to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in the field of Marketing.

Overview

8
8
years of professional experience

Work History

Train Dispatcher

Norfolk Southern
05.2023 - 12.2023
  • Managed train movement orders, ensuring accurate and timely transmission to relevant parties.
  • Participated in cross-functional teams for the development of strategic plans aimed at enhancing overall operational efficiency within the organization.
  • Enhanced train dispatch efficiency by implementing advanced scheduling techniques.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions accordingly.
  • Managed crew assignments effectively for optimal utilization of available personnel resources.
  • Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.

Customer Service Representative

Atlantic Aviation
07.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Passenger Service Agent

Aviation Services Of Grenada
05.2017 - 01.2019
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Escorted handicapped passengers from terminal to aircraft.
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored security and maintained operational protocols.

Personal Sales and Selling

James Stephen Distributors
07.2015 - 04.2017
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Bachelor of Science - Business Administration: Marketing, Economics

Oakland City University
Oakland City, IN
05.2022

Bachelor of Science - Business Administration

South Eastern Baptist College
Laurel, Mississippi
01.2020

Associate of Science - Business Administration And Management

T.A Marryshow Community College
St.George, Grenada.
08.2015

Skills

  • Team Building
  • High Stress Response/ Management
  • Emotional Intelligence / People Skills
  • Passenger Documentation
  • PA Systems
  • Sabre Software (Computer Proficiency)
  • FAA & FRA Regulations
  • Interpersonal Communication Skills
  • Effective Customer Communication
  • Professional Relationships
  • Client Relationship Development
  • Channel Marketing

OUTDOOR ADVENTURES, READING AND BEING A SOCIAL BUTTERFLY.

I grew up in a tropical environment where you spent most of my days outdoors. In my downtime I do enjoy socializing with friends, hiking, swimming and sailing. I have recently been involved in Social Volunteering missions with local churches and charities in my community.

To top of a good day, I do enjoy whining down to smooth Jazz or Instrument Music. Apart from managing my life, it is important to balance the elements that makes me genuine.

Additional Information

• Social Work Volunteer - (Church and Charities

community missionary groups that provides

Services to the less fortunate).


• Summer Sports Programs Volunteer- (I have been involved in assisting the middle school in the community that provides a summer program that coaches kids that are interested in the various sporting activities, particularly Basketball).

Timeline

Train Dispatcher

Norfolk Southern
05.2023 - 12.2023

Customer Service Representative

Atlantic Aviation
07.2022 - 04.2023

Passenger Service Agent

Aviation Services Of Grenada
05.2017 - 01.2019

Personal Sales and Selling

James Stephen Distributors
07.2015 - 04.2017

Bachelor of Science - Business Administration

South Eastern Baptist College

Associate of Science - Business Administration And Management

T.A Marryshow Community College

Bachelor of Science - Business Administration: Marketing, Economics

Oakland City University
Rashida N. Cheddick - George