Rashidat Nasiru
Indianapolis,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Also, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Worked as Dynamic Youth Support Specialist with a proven track record at Transition Academy of Indiana, skilled in trauma-informed care and effective communication. Successfully implemented individualized support plans, enhancing youth and adult .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Support Specialist
Transition Academy of Indiana
11.2023 - Current
- Assisted in implementing individualized support plans for youth in crisis situations.
- Facilitated communication between youth and families to foster healthy relationships.
- Coordinated activities and workshops to promote social skills development among participants.
- Observed and documented behavioral patterns to identify areas for improvement in support strategies.
- Collaborated with community resources to enhance service delivery for at-risk youth.
- Promoted a safe and inclusive environment through active participation in conflict resolution efforts.
- Promoted positive relationships between youths and their families by facilitating open dialogue and providing guidance on conflict resolution techniques.
- Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
- Maintained documentation and records of training activities and group events.
- Monitored progress towards service plan goals.
Customer Service Representative
USAA Insurance
01.2020 - 11.2023
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and service quality.
- Managed multiple communication channels, including phone, email, and chat support.
- Assisted in training new team members on company policies and customer service protocols.
- Documented customer interactions accurately in CRM systems for future reference.
- Identified recurring issues and contributed to process improvement initiatives.
- Maintained up-to-date knowledge of product offerings to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Caregiver
Rescare Home Healthcare
09.2017 - 2021
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted with medication management and adhered to prescribed healthcare plans.
- Developed individualized care plans by collaborating with healthcare professionals and family members.
- Trained new caregivers on best practices for patient interaction and safety protocols.
- Monitored client progress, reporting changes in condition to medical staff promptly.
- Implemented engaging activities to enhance clients' mental and physical well-being.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
- Advocated for clients' needs, coordinating with support services to improve quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
Education
Certificate - Clinical Certified Medical Assistant
Vincennes University
Vincennes, IN12.2025
Bachelor of Arts - Law
Kogi State University
Nigeria08.2011
Skills
- Communicating effectively
- Conveying professionalism
- Positive reinforcement
- Mental health support
- Social skills training
- Life skills coaching
- Multicultural competence
- Family engagement
- Individualized planning
- Promoting teamwork and collaboration
- Creative expression
- Digital literacy
- Career guidance
- Youth mentoring
- Thinking critically and solving problems
- Trauma-informed care
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Relationship building
- Microsoft office
- Documentation skills
- Client needs assessments
- Team building
- Task prioritization
- Self motivation
- Maintaining client records
- Medical terminology
- Interpersonal skills
- Analytical thinking
- Care coordination
- Computer literacy
- Risk assessment
- Goal setting
- Professionalism
- Policy understanding
- Interpersonal communication
- Crisis intervention
- De-escalation techniques
- Time management abilities
- Adaptability
- Continuous improvement
- Confidentiality practices
- Written communication
- Quality assurance
- Document management
- Data confidentiality
- Patient relationship management
- Professional demeanor
- Problem-solving aptitude
- Data entry software
- Resident support
Certification
OSHA Bloodborne pathogens certification
09/24/2025
OSHA HIPAA certification
09/24/2025
CPR certification
Additional Information
Medical assisting experience in class
Developed skills to become a medical assistant in class
Indianapolis , IN
Languages
Yoruba
Full Professional
Hausa
Full Professional
English
Native or Bilingual
Timeline
Youth Support Specialist
Transition Academy of Indiana
11.2023 - Current
Customer Service Representative
USAA Insurance
01.2020 - 11.2023
Caregiver
Rescare Home Healthcare
09.2017 - 2021
Certificate - Clinical Certified Medical Assistant
Vincennes University
Bachelor of Arts - Law
Kogi State University
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