Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashieda Nasif

Spring Valley,NY

Summary

Resourceful Program Support Assistant with extensive experience in payroll, data management, training, and HR functions. A results-driven, highly organized self-starter with a background in both in-patient and out-patient functions. Committed to improving productivity, training, and accuracy with an innovative approach to teamwork, policy implementation, and shared governance.

Overview

22
22
years of professional experience

Work History

Program Support Assistant

RCSNet
01.2022 - Current
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Follow Records Management Program requirements for Vet Centers, ensuring all compliance with established filing procedures in accordance with Vet Center and RCSNet procedures.
  • Works with Vet Center staff on travel coordination, arrangements, and scheduling through Concur or current government travel system.
  • Serves as primary timekeeper and is responsible for bi-weekly time and leave records.
  • Ensures that recruitment process is initiated, managed, tracked and finalized per RCS/ CHRMO guidelines, scheduling interviews and assisting in onboarding and orientation of all new Vet Center staff.
  • Collaborates with Vet Center Director to plan necessary steps such as developing formal agenda, managing logistical items, scheduling speakers, disseminating information to attendees, and prepares information for participants and to promote events or new meetings to clients in local areas.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Program Support Assistant

Veterans Health Administration VHA
03.2020 - 01.2022
  • Coordinate Residency and Fellowship programs within Sections and assists Section Chief in his/her role as it applies to this training program.
  • Prepare reports for Section Chiefs, Medicine Service Office, Chief of Staff/Director, Performance Improvement Management Service (PIMS), Nursing and Patient Care Services, Education Service, and VISN 22/Central Office.
  • Formulate plans and provide advice to attending physicians, residents and fellows associated, resolve administrative problems.
  • Prepare all correspondence associated with contacting participants, coordinate resident and fellow's schedules, arrange orientation for each rotation block, organize teaching sessions, serve as a liaison between Section Chiefs, residents and fellows assuring that appropriate computer training and obtain all relevant VA identification and parking permits.
  • Advises Service Leadership based on evaluation and analysis of resource, workload and productivity data for Endocrinology, Rheumatology/Allergy that leads to performance improvement and organizational efficiency.
  • Orients new staff members and provides training on local service policies, safety rules and regulations, CPRS, VistA, Outlook, Excel, TMS, Secure Messaging, etc., including changes in policies and procedures.
  • Serve as primary timekeeper and is responsible for bi-weekly time and leave records.
  • Coordinates all aspects of real time telehealth events, including patient education activities, sets-up and maintains equipment, and schedules for events as assigned by Section Chiefs.
  • Conducted primary source verifications such as background checks and board certifications.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Completed human resource operational requirements by scheduling and assigning employees

Detailed/Acting Lead Medical Support Assistant

Veterans Health Administration VHA
03.2019 - 03.2020
  • Responsible and accountable for accuracy, preparation, maintenance and timely submission of employee timecards in accordance to VASDHS rules and policies.
  • Prepares reports, correspondence and other written reports for new admissions.
  • Provide timekeeping management to 170 employees to ensure accurate maintenance and timely submission for Enhanced Time and Attendance Reports (ETA) and Paid Enhancement for VANOD (Veterans Affairs Nursing Outcomes Database) (PEV) and Point of Care (POC).
  • Coordinated travel and lodging for patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Arranged 270 surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Gathered forms, copied insurance cards and to ensure accurate patient information is collected for billing and insurance filing.

Medical Support Assistant

Veterans Health Administration VHA
07.2018 - 03.2020
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Worked directly with RNs, Providers, and other allied health professionals to achieve high standards of patient care.
  • Prepares reports, correspondence and other written reports for new admissions.
  • Scheduled medical appointments in clinical settings.
  • Possess the ability to work independently in accomplishing a wide variety of duties performing patient support work.
  • Ability to communicate effectively and professionally in person, by telephone and/or electronically with internal and external customers.
  • Greeted patients and visitors, answering questions, and directing them to correct departments.
  • Verify patients' insurance information.
  • Recording doctors' orders regarding patient care.
  • Track inventory and order supplies.
  • Maintaining patient records and updating their medical data both manually and electronically.
  • Provided support to the ED (Emergency Department).
  • Provided customer service in Health Benefits and Enrollment.
  • Organized over 150 patient records to research records, extract medical information and review records for completeness and accuracy.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Prepared over 75 initial patient charts for admission.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Ships Servicemen

US Navy
03.2002 - 03.2010
  • Completed frequent inspections, identified concerns and corrected problems independently.
  • Acted as liaison between ship's captain and shore personnel to maintain schedules and budgets and to operate ship safely and efficiently.
  • Checked supply levels against expected voyage requirements and requisitioned required supplies.
  • Performed thorough, accurate and efficient repairs and preventive maintenance.
  • Performed or participated in emergency drills as required.
  • Performed daily log updates and generated reports for supervisors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked in a variety of different environments but not limited to the office, ship's stores, barbershops, and laundry plants.

Education

MBA - Human Resources Management

Argosy University
San Diego, CA
11.2018

Bachelor of Science - Forensic Psychology

Argosy University
San Diego, CA
11.2017

Skills

  • Data Management
  • Microsoft Office Suite
  • Microsoft Teams
  • CPRS, VistA and VistA Imaging
  • VistA Gui
  • BMS & EDIS
  • VATAS Timekeeping
  • SharePoint
  • LEAF Requests
  • PATS-R System
  • Share Drives (H, S, W)
  • OPRS System
  • Internet Explorer/Edge/Chrome
  • 10-Key Proficiency
  • Office Equipment: Printers, Copier, Fax & Mailing Machines
  • Program Requirements

Timeline

Program Support Assistant

RCSNet
01.2022 - Current

Program Support Assistant

Veterans Health Administration VHA
03.2020 - 01.2022

Detailed/Acting Lead Medical Support Assistant

Veterans Health Administration VHA
03.2019 - 03.2020

Medical Support Assistant

Veterans Health Administration VHA
07.2018 - 03.2020

Ships Servicemen

US Navy
03.2002 - 03.2010

MBA - Human Resources Management

Argosy University

Bachelor of Science - Forensic Psychology

Argosy University

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Rashieda Nasif