Rashiem Mims
Director Of Information Technology
Verplanck,NY
Summary
Insightful Information Technology Manager with 25 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
IT Consultant
Akheva Technologies LLC
New York, NY
07.2022 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
Service Delivery Manager
Setton Consulting LLC
New York, NY
03.2022 - 07.2022
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Facilitated completion of deliveries and verified documentation.
- Managed third-party contracts to drive delivery of required services.
- Supervised operations of 24-hour customer service desk staffed by 10 team members.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Director of Technology
ANATOMY_IT (formerly Compufit LLC)
White Plains, NY
07.2021 - 01.2022
- Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Analyzed multiple departments and job-related functionality requirements to align technology priorities with business needs.
- Developed functional roles within multiple departments for better integration processes during mergers and acquisitions.
- Managed 90% of platforms, products, and tools utilized by organization.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Director of Centralized Services
ANATOMY_IT (formerly Compufit LLC)
White Plains, NY
03.2020 - 07.2021
- Transformed NOC into Centralized Services profit center, increasing revenue by 25% during 2020 pandemic.
- Developed Department to move processes and services remotely to grow other departments to scale.
- Led and implemented technology merger of Compufit and Stratx to form ANATOMY_IT.
- Spearheaded disaster resilience and recovery efforts, successfully retaining 75+ terabytes of data across 300+ clients, that would have otherwise been lost.
Director of Service Management
ANATOMY_IT (formerly Compufit LLC)
White Plains, NY
08.2018 - 03.2020
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Successfully supervised and managed overall performance of Service Desk team of 6 Service Desk Engineers, 9 Field Services Engineers, and 6 Infrastructure Engineers ensuring business and organizational goals and objectives were achieved.
- Managed all aspects of Service Desk for growing Managed Service Provider, servicing 90+ clients, over 5,000 seats, and 1,500 tickets per month.
Service Desk Manager
ANATOMY_IT (formerly Compufit LLC)
White Plains, NY
02.2017 - 08.2018
- Successfully supervised and managed overall performance of Service Desk team of 6 Service Desk staff ensuring business and organizational goals and objectives were achieved.
- Developed and implemented policies, procedures, and process improvement initiatives to drive greater team effectiveness and efficiencies.
- Developed and created KPIs to facilitate metric driven service desk, achieving and maintaining customer satisfaction rating of 92%.
- Met with customers to discuss service needs and offer available solutions.
Service Desk Engineer
ANATOMY_IT (formerly Compufit LLC)
White Plains, NY
07.2013 - 02.2017
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to vCIOs to facilitate project road map and relationship planning improving CSAT 120%.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Managed fast-paced high call volume call center.
- Provided multi-level technical support.
IT Consultant
Akheva Technologies
White Plains, NY
07.2000 - 07.2013
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Contributed to project cost estimates and budgets based on assessment of client needs.
IT Manager
Universal CDC (dba Haven Community Center)
Mount Vernon, NY
06.2012 - 04.2013
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Created afterschool programs and computer literacy programs, increasing Universal CDC's service offerings.
- Worked with leadership team on developing overall strategic planning.
Systems Administrator
Harlem East Life Plan
New York, NY
06.2005 - 02.2007
- Planned and implemented complex internet and intranet applications on multiple platforms.
- Kept software licenses current for computers and mobile devices.
- Developed and deployed SSRS reports to report manager.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Oversaw IT activities to maintain operations by maintaining workstations and laptops for over 75 users.
Education
Bachelor of Science - Computer Engineering
Polytechnic Institute of New York University
Brooklyn, NY 07.2000 - 02.2002
High School Diploma -
Mount Vernon High School
Mount Vernon, NY 09.1995 - 06.1999
Skills
Executive Leadership
Team Leadership
Strategic Business Planning
Strategic Development
Data Analysis & Reporting
Process Design & Reengineering
Continuous Process Improvement
Solutions Architecture
Cybersecurity
Risk Management & Compliance
Technological Innovation
IT Governance
IT Operations & Strategy
IT Consulting
IT Service Delivery & Support Management
Client Relationship Management
Vendor & Supplier Management
Change Management
Project Management
Service Management
Training, Mentoring, & Coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
IT Consultant
Akheva Technologies LLC
07.2022 - Current
Service Delivery Manager
Setton Consulting LLC
03.2022 - 07.2022
Director of Technology
ANATOMY_IT (formerly Compufit LLC)
07.2021 - 01.2022
Director of Centralized Services
ANATOMY_IT (formerly Compufit LLC)
03.2020 - 07.2021
Director of Service Management
ANATOMY_IT (formerly Compufit LLC)
08.2018 - 03.2020
Service Desk Manager
ANATOMY_IT (formerly Compufit LLC)
02.2017 - 08.2018
Service Desk Engineer
ANATOMY_IT (formerly Compufit LLC)
07.2013 - 02.2017
IT Manager
Universal CDC (dba Haven Community Center)
06.2012 - 04.2013
Systems Administrator
Harlem East Life Plan
06.2005 - 02.2007
IT Consultant
Akheva Technologies
07.2000 - 07.2013
Bachelor of Science - Computer Engineering
Polytechnic Institute of New York University
07.2000 - 02.2002
High School Diploma -
Mount Vernon High School
09.1995 - 06.1999
Additional Expertise
Salesforce | AWS | Azure | | Cloud | Virtualization | Microsoft Office Suite | Microsoft Access | Microsoft Excel | Microsoft Project | RMM | PSA | ERP | CRM | EMR | DB | SaaS | PaaS | SQL | BI | ITIL | COBIT | PMP | CISSP | C++ | C# | Python | PowerShell | BASH | Networking | NAS & SAN | DR | VOIP