Rashiem S. Atwater
Newark,NJ
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Detail-oriented Supervisor monitors schedule adherence and overall performance to proactively address issues. Manages escalated passenger concerns and supports team members with exceptional communication and emotional intelligence. Firm command of safety and service requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Package Handler
Fed Ex Ground
Newark , NJ
05.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
Passenger Service Supervisor
Worldwide Flight Services
Newark, NJ
08.2016 - 02.2024
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Coordinated with other departments such as security, maintenance, and catering to ensure smooth flow of operations during peak hours.
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
- Checked documents of passengers against airline policies prior to boarding flights or entering restricted areas of the airport terminal.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Resolved customer complaints in a timely manner, providing satisfactory solutions to address their concerns.
Education
Some College (No Degree) - Sociology and psychology
Kean University
Union, NJSkills
- Supervisor
- Leadership
- Schedule Development
- Strategic Planning
- Staff Management
- Operations Management
- Policy Enforcement
- Complex Problem-Solving
- Process Monitoring and Improvement
- Training and Mentoring
Languages
English
Full Professional
Refereces
- Tatiana Soto. Fedex Manager 908-494-4640.
- Ridhi Patel. Account Supervisor 551-358-0373.
Timeline
Package Handler
Fed Ex Ground
05.2023 - Current
Passenger Service Supervisor
Worldwide Flight Services
08.2016 - 02.2024
Some College (No Degree) - Sociology and psychology
Kean University
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