Successful human resource candidate with expertise in employee recruitment, onboarding, training and employee relations. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
15
15
years of professional experience
Work History
Operations Manager
BE LIGHT HOLISTIC HEALING
09.2015 - Current
Oversaw operations at Be Light Holistic Healing, increasing client satisfaction by through enhanced service offerings
Certified 20 new Reiki practitioners as a Master Teacher, expanding the practice's reach and maintaining a 100% certification success rate
Provided remote and in-person Reiki treatments, energy healing, and intuitive readings, leading to 50% increase in repeat clients and 90% improvement in client wellbeing as reported through feedback surveys
Led hundreds of meditation sessions and healing classes, educating over 500 participants and fostering an increase in community engagement
Vended services and products at 12 health and healing expos, generating 60% increase in sales and expanding the client base by 200 new contacts
Managed social media relations, growing the business's online presence by 1000% and enhancing client engagement through targeted social media campaigns
Reconciled business expenses and payments with 100% accuracy, optimizing financial tracking and minimizing errors
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Human Resources Specialist
Southern New Jersey Perinatal Cooperative
06.2023 - 01.2024
Managed full-cycle recruitment for 50 positions, reducing time-to-hire by 20% through efficient coordination of job ads, interviews, and background checks, resulting in a higher retention rate
Streamlined onboarding process for over 45 new hires, enhancing onboarding efficiency and improving new hire productivity
Led New Hire and Program Orientations for all new employees, achieving 99% satisfaction rate from new hires, contributing to an increase in early engagement
Accurately created and maintained over 45 employee profiles in the HRIS system, ensuring 100% compliance with payroll deadlines and data integrity
Maintained and processed critical HR records and reports, leading to a reduction in errors and enhanced data accessibility
Ensured 100% compliance with record retention regulations by meticulously maintaining employee personnel files, reducing audit risks
Effectively liaised between SNJPC and vendors, negotiating contracts in favor of SNJPC
Planned and executed 3 corporate events in 7 months, including wellness programs and holiday parties, resulting in an increase in employee engagement
Delivered comprehensive administrative support to HR operations, enhancing department efficiency and ensuring seamless day-to-day functionality
Human Resources Administrator
CAMDEN COUNTY COLLEGE
11.2017 - 08.2018
Onboarded over 100 part-time employees, adjuncts, and work studies, reducing onboarding time by 25% and improving new hire retention
Processed and approved over 125 job applications and background checks, ensuring 100% compliance with hiring standards and reducing time-to-hire
Created and maintained 100 employee profiles, ensuring accurate pay assignments and maintaining a 99% error-free record in the HRIS system
Implemented and managed College-wide training programs for over 1,000 employees, resulting in 15% increase in compliance and 50% improvement in professional development participation
Human Resources Associate
CAMDEN COUNTY COLLEGE
03.2015 - 11.2017
Managed over 30 worker's compensation cases, reducing processing time by 10% and ensuring timely follow-ups that led to a 50% improvement in case resolution
Administered tuition waivers, reimbursement, and repayment programs for 110 employees, improving program efficiency and increasing employee participation by 20%
Conducted background investigations for 110 new hires through third-party vendors, reducing screening time and ensuring 100% compliance with hiring protocols
Help Desk Representative, IT Specialist
CAMDEN COUNTY COLLEGE
02.2010 - 03.2015
Ensured optimal technical functionality across three college campuses, providing reliable support and maintenance for IT systems
Diagnosed and resolved diverse range of technology-related issues, delivering efficient solutions and enhancing user experience
Assisted students with WebAdvisor, WebStudy, and student email systems, improving accessibility and functionality
Developed and implemented training materials, including documentation and training sessions, to empower users and streamline processes
Managed detailed documentation using ticketing software, organizing information systematically for effective issue tracking and resolution
Coordinated unresolved technical issues with appropriate service areas, ensuring timely and accurate problem resolution
Executed various specialized projects and tasks as assigned by supervisor, contributing to departmental goals and improving service delivery
Education
Bachelor of Science - Biology, Chemistry
Fayetteville State University
Fayetteville, North Carolina
Skills
Talent acquisition
Employee Relations
Employment and Labor Law
Onboarding and orientation
Training and Development/Training Management
Human resources information systems
Background checks coordination
Internal communications
HR policies and procedures
Event Planning
Payroll administration
Social Media
Contributions
Reiki Practitioner
Hospice Volunteer
As seen in Parents.com 20 Black Motherhood Bloggers to Follow Instagram
Mothering in Light and In Love interview The Root.com
Writing/contributing articles for various blogs
Website and webstore design
Timeline
Human Resources Specialist
Southern New Jersey Perinatal Cooperative
06.2023 - 01.2024
Human Resources Administrator
CAMDEN COUNTY COLLEGE
11.2017 - 08.2018
Operations Manager
BE LIGHT HOLISTIC HEALING
09.2015 - Current
Human Resources Associate
CAMDEN COUNTY COLLEGE
03.2015 - 11.2017
Help Desk Representative, IT Specialist
CAMDEN COUNTY COLLEGE
02.2010 - 03.2015
Bachelor of Science - Biology, Chemistry
Fayetteville State University
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