Ra'Shion Glass
North Las Vegas
Summary
Dynamic Technical Support Representative with Telus International, skilled in technical troubleshooting and customer service. Proven ability to enhance user satisfaction through effective problem-solving and collaboration. Experienced in training staff and developing streamlined processes, while providing compassionate care as a PCA, ensuring client wellbeing and comfort.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Telus International
09.2020 - Current
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer support via multiple communication channels, enhancing user satisfaction.
- Collaborated with cross-functional teams to improve service delivery and streamline processes.
- Trained new team members on software systems and customer service protocols, fostering a supportive environment.
PCA
Golden Cross Home Care
04.2018 - 07.2022
- Provided personal care assistance, ensuring comfort and safety for clients in home settings.
- Administered medications and monitored vital signs to maintain client health and wellbeing.
- Assisted clients with daily living activities, enhancing their quality of life through compassionate support.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
Education
Certified - Telecommunications
NTIC
Long Beach, CA07-1994
High School Diploma -
Tracy High School
Cerritos, CA06-1991
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Microsoft outlook
- Windows 10
- Wide-area networks
- Staff education and training
Timeline
Technical Support Representative
Telus International
09.2020 - Current
PCA
Golden Cross Home Care
04.2018 - 07.2022
Certified - Telecommunications
NTIC
High School Diploma -
Tracy High School