Detail-oriented Lead Programming Support Specialist proficient in monitoring costs, investigating variances and processing data files. Excellent multitasking, problem-solving and interpersonal abilities. Prepared to bring 6 years of related experience and take on a new professional challenge. Experience in operations, project, and program management. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Rashira Batista
Haverhill,MA
Summary
Overview
13
years of professional experience
1
Certification
Work History
UTEC Inc
Lead Programming Support Specialist
02.2023 - Current
Job overview
- Transportation Coordinator, Hiring Manager, Supervisor, Uniform budget Manager and Inventory Distributor.
- Directly support crew of up to 15 young adults in workforce.
- Support multiple areas of program as needs arise- is able to support Transitional Coaches.
- Program Managers, Instructors and Educators in areas identified by team.
- Implements curriculum and coverage plans when Instructors and Program Managers are out and communicates progress to staff when they return.
- Coaches and encourages positive young adult progress and upholds program expectations.
- Work in tandem with other UTEC departments and programs, including HiSET Organizing and Transitional Coaches.
- Management, to best support young adults involved in program.
- Manage and ensure young adult attendance and daily activities, track accurately and enter into QuickBase (UTEC’s performance management database)
- Supports development of young adults so that they can progress and complete program.
- Implements social-emotional and social justice curricula to support development of young adults towards personal and career goals.
- Supports with leading and supervising enrichment activities when coverage needs decrease.
- Maintain positive work environment with high standards in engagement and expectations.
- Supporting with coverage plans for crews and building, and with logistical and scheduling needs.
- Responded to customer inquiries and provided technical assistance over phone and in person
Berkshire Hathaway HomeServicesLawrence, MA
Realtor® and Notary Public
07.2020 - Current
Job overview
- Compare property with comparable properties that have recently been sold to figure out its competitive market price.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Arrange for title searches to figure out whether clients have clear property titles.
- Appraise properties to figure out loan values.
- Rent or lease properties on behalf of client's requirements, and similar information.
- Help clients with staging properties for sale; host open houses and other promotional events.
- Notarized legal documents for public on request following due confirmations.
- Examined mortgages and contract documents to prove authenticity.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed and executed confidential documents, contracts and disclosures
- Prepared and presented contracts and other legal documents to clients.
Dealer Focus LLC
Project Manager/Business Analyst
06.2013 - 03.2020
Job overview
- Design and implement proprietary software system for automotive industry.
- Direct all phases of preliminary software development projects from infantry phase to point of sale.
- Develop executive presentations and reports to help project evaluations and process improvements.
- Document business processes, and analytical procedures to meet constant business demands.
- Coordinate senior management team with finalizing designs and confirming requirements.
- Supervise up to 45 employees in Beta Testing Software.
- Train clients and employees in software functionality, reporting, and troubleshooting.
- Create and analyze databases and data, spreadsheets, and other reporting tools.
- Facilitate and attend meetings with partners and company stakeholders.
- Oversee company budget and staff schedule to ensure cost efficiency and control overhead.
- Assist Operations Manager with all company processes and workflow.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Assessed business requirements to forecast annual budgetary operational costs and manage overhead.
New England Community ServicesNew Bedford, MA
Young Adult Peer Mentor
10.2012 - 11.2015
Job overview
- Conduct weekly home, school, and community visits.
- Assess and address Clinical behaviors and barriers to mentees success.
- Attend all staff meetings, Clinical consultations, and mentees reviews.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Used standardized assessments to evaluate abilities, interests and characteristics of different clients.
- Counseled over 40 youth individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to their best life.
Northern Essex Community College
IT Help Desk Assistant
03.2011 - 02.2012
Job overview
- Find, suggest, and implement improvements to software procedures.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
Education
Salem State UniversitySalem, MA
Bachelor of Arts and Sciences from Public Relations, Marketing
2015
University Overview
Northern Essex Community CollegeHaverhill, MA
Associates of Arts from Journalism and Communications
2012
University Overview
Skills
- Project Management
- Client Relations
- Complex Problem-Solving and Risk Management
- Financial Management
- CRM and Product Development
- Administration and Management
- Data and Analytics
- Budgeting and Forecasting
- Documentation Skills
- Contracting and Contract Negotiation
- Quality Assurance Controls
- MS Office
- Quality Control Management
- Research Support
Affiliations
Affiliations
Northeast Association of REALTORS®
Certification
- Licensed REALTOR®
- Certified Notary Public of the Commonwealth of Massachusetts
- Certified Youth Mental Health First Aid USA
- Adult and Paramedic First Aid/CPR/AED Training
- Certified ServSafe Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Timeline
Lead Programming Support Specialist
UTEC Inc
02.2023 - Current
Realtor® and Notary Public
Berkshire Hathaway HomeServices
07.2020 - Current
Project Manager/Business Analyst
Dealer Focus LLC
06.2013 - 03.2020
Young Adult Peer Mentor
New England Community Services
10.2012 - 11.2015
IT Help Desk Assistant
Northern Essex Community College
03.2011 - 02.2012
Salem State University
Bachelor of Arts and Sciences from Public Relations, Marketing
Northern Essex Community College
Associates of Arts from Journalism and Communications