Rashita Avant
Lagrange,GA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. As a merchandiser, excelled in inventory management and store presentation, boosting product availability and store aesthetics. Skilled in critical thinking and customer service, adept at resolving conflicts and improving customer engagement. Demonstrates reliability and a positive attitude, driving positive outcomes and operational efficiency. All while being friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possess solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Merchandiser
Jacent Strategic Merchandising
11.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins, and racks at 15 locations by following established planograms.
Delivery Driver
Amazon
03.2022 - 11.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated light trucks to deliver loads as far as 87 miles from home location.
Assistant Store Manager
Dunkin' Donuts Franchising
02.2020 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Customer Service Representative
Gatlinburg Falls Resort
04.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2007
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Positive attitude
- Customer service
- Valid Driver's license
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer service and engagement
- Problem-solving
- Customer experience
Timeline
Merchandiser
Jacent Strategic Merchandising
11.2023 - Current
Delivery Driver
Amazon
03.2022 - 11.2023
Assistant Store Manager
Dunkin' Donuts Franchising
02.2020 - 03.2022
Customer Service Representative
Gatlinburg Falls Resort
04.2018 - 04.2020
High School Diploma -
Homestead Senior High School
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