RASHMI MITTAL

• International Global ADC Launch & Data migration Strategy: Led an international ADC launch and data migration program, collaborating with cross-functional teams to meet feature and security requirements. Divided the program into measurable workstreams to ensure contractual alignment and timely project delivery. Established effective reporting and tracking mechanisms, securing revenue retention and successful project execution.
• Product feature development and integration - Managed the development and integration of critical BI products by defining and prioritizing feature roadmap. Collaborated with internal engineering and AWS tools teams to plan and prioritize roadmaps, translating organizational needs into actionable deliverables. Coordinated end-to-end project schedules, including epics, sprints, milestones, and releases, while ensuring process adherence and stakeholder accountability. Oversaw dependencies, identified risks, and made necessary adjustments to maintain alignment with project schedules and objectives.
• Product Management and Strategy – Assumed a role of Product Manager to spearhead the development and integration of an internal ADC launch management tool. Owned and revamped the product roadmap and strategy to build a comprehensive implementation plan. Through strategic collaboration with external partners and meticulous execution by engineering I ensured a smooth product implementation and delivery.
• Strategic PTG (Path to Green) Program Leadership: Directed a data-driven program across 65 service teams to enhance pipeline automation coverage in ADC regions, achieving a 25% improvement over previous years. Utilized program insights to identify pain points and automation opportunities, leading to a strategic redesign of the pipeline automation plan for 2022-23. Introduced new metrics and automation strategies, significantly improving operational efficiency and effectiveness.
• Service Parity Reporting – Successfully addressed the complex challenge of reporting service parity data for over 500 internal services across 53+ teams. Leveraging existing metrics and innovative solutions, I orchestrated the creation of an actionable dashboard. This dashboard enhanced operational efficiency and data-driven decision making across the organization, eliminating the necessity of running dedicated programs to manage parity data.
• Operational Excellence and Solution Innovation: Recognized an issue within Region service operations and proposed a tool to address this. Conducted extensive user interviews and thorough user research to gather precise requirements. Subsequently, leveraged the gathered insights to craft a comprehensive product strategy and roadmap to seek leadership approval.

• Proactive Alerts Cloud Service: Developed expertise in the technical workflow of Opower products, including web service technologies and APIs. Leveraged SQL, Splunk, and Postman for efficient issue resolution and root cause analysis. Acted as a technical SME and project manager, leading the launch of the Proactive Alerts service for 12+ utilities, impacting over 1 million customers and achieving a 60% open rate.
• Opower BLS Cloud Service: Led the initial launch for 20k customers in 2019 and subsequently expanded it to 6+ utilities, reaching over 100k customers with a 70% engagement rate and a 30% reduction in call center volume. Collaborated closely with product and engineering teams, using a data-driven approach to make implementation trade-offs and prioritize feature requests.
• Cross-Functional Project Leadership: Managed work-streams, priorities, and teams to launch new products and updates. Created and maintained project timelines, plans, functional design documents, and test artifacts. Captured business and technical requirements, advocated for customer perspectives, and facilitated progress across teams.
• Implementation Engineer (QA Lead): Led implementation and testing of new beta products, creating runbook guides that reduced implementation and testing SLA from 24 weeks to 8 weeks. Directed UAT, launch, and system integration testing of the Oracle/Opower product suite. Engaged with clients for requirements, impact assessments, and developed automation (JavaScript and Ruby) to streamline product implementation and reduce SLAs.

Managed testing efforts for various projects, including the CCPM Plug-in for Microsoft Project Plan, where I created and executed test cases, developed test data that achieved 90% test coverage, and identified 75% of bugs. Built a scalable automation framework in C#, increasing automated test coverage from 10% to 45% and reducing manual testing effort. As the ADK Microsoft Media Room Test and Automation Lead, transitioned automation from physical to virtual machines using Hyper-V, cutting execution time for 90,000 test cases from two days to four hours and significantly improving resource utilization. Led testing for the Emirates Windows App Project, developing the test strategy and planning, and closely coordinating with the development and test teams in Dubai.

At Adobe, I developed and implemented key utilities and testing frameworks that significantly improved automation and performance monitoring. I created a C++ utility for AVC Intra Codec testing, which tracked CPU and memory usage, increasing automation from 0% to 45% and becoming widely used across the company. I also contributed to the automation of build, install, and sanity testing for Adobe Media Encoder using in-house tools and Python, reducing manual testing efforts and enhancing code coverage analysis, which led to the improvement of test cases. Additionally, I took ownership of the security testing for Adobe Story during a critical period, identifying and reporting major security vulnerabilities that were promptly addressed. My expertise in security testing tools and methodologies culminated in the presentation of a paper on this subject. I also worked on PHP unit testing, contributing to improved software quality and security