Rashmi Surywanshi

• Originated, reviewed, processed and administered customer loan proposals.
• Submitted loan applications to loan officers for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Recommended loan approvals and denials based on customer loan application reviews.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Acted as member of the pilot project for transition from Empower(old system) to Encompass(New System).
• Acted as application specialist providing support to advice any changes that might be needed.
• Trained the team on new Encompass system.
• Preparing loan files for processing.
• Ordering Title, Flood determination, Appraisal & VOE.
• Ordering Case Numbers, COE & CAIVERS for FHA & VA loans.

Loan Origination Assistant (Cornerstone Staffing)
• Monitor Point of Sale system and distribute all applications and leads in a timely manner for all Company Members.
• Enter all leads and applications to Lead System.
• Monitor email inboxes for all Members branches and respond or delegate to appropriate party.
• Maintaining all logs associated with the loan applications and inquiries.

• Manually importing all the loans & exporting to Empower..
• Maintain communication between Loan Officers, Processors and Members.
• Work with various programs and systems (Word, Excel, Empower, Roostify, Intranet, Motivity and Sisense Reporting, etc.) .
• Maintain reporting for management when required.
• Maintain a positive relationship with key personnel and fellow employees.
• Other duties as assigned.

• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Recommended specific products and services in alignment with individual needs, requirements and specifications.
• Regularly conducts branch audits to make sure everything is in order as required by QCD departments.

• Responsible for attending members in credit union and provide them solutions related to their accounts.
• Recommend appropriate credit union’ s services and products to members and accurately explained details of services offered.
• Managed wide variety of member services and administrative tasks to resolve member issues quickly and efficiently.
• Processed vault audits with zero error rate.
• Dedicated to continuously improving service abilities and product knowledge.
• Shown initiatives in all areas which helped to improve overall quality of services.
• Provided inputs on controls, processes, and strategies to maximize compliance & productivity.
• Invested in Leadership and self-growth through participation in continuous learning and development.
• Assisted Manager with branch & system controls, processes, policies, and procedures to make sure they are operating effectively, and reviewed and updated as appropriate.

Member Service Representative
• Process loan application documents.
• Executed all member transactions, including deposits, withdrawals, wire transfer, money order and checks with 100% accuracy.
• Responsible for maintaining professional standards and delivering timely services to members.
• Responsible for training new branch staff and also help them with daily branch activities.
• Responsible for referrals and arranging appointments with financial advisor and for other departments.
• Responsible for doing branch summary everyday & making sure everything was balanced by the end of the day.

Key Accomplishments:
• Recipient of Fraud Wow Award for catching frauds.

• Recipient of MXP Rewards for excellent customer service for every quarter.

• Responsible for verifying client intent through verification of documentation attached.
• Moving coding into production environment by bar promotion.
• Verifying all coding made it into production through post validation (AS400).
• Validating coding done properly through queries, drills and compares. As well as validation through checking and ensuring that testing met intent.
• After verification coding moved to production where post validation was checked through queries, drills, and post compares.
• Checklist filled out to validate all steps followed and case closed (Salesforce).

• Process FHA Claims.
• Review HUD.
• Convey Conditions.
• Receive and review incoming work, prioritize, contact appropriate resources as needed; enter transactions into PC using multiple systems.
• Verify accuracy; resolve general customer issues using multiple resources and records.
• Prepare, edit, distribute, and correcting specialized and complex documents/notes/entries.
• Monitor queue, ensuring necessary property preservation work is completed.
• Ensure all work is completed accurately in compliance with client specifications and company policies.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Gathered and reviewed customer feedback to improve operations.
• Maintained confidentiality of records and client information to prevent mishandling of data and potential breaches.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Lead, mentor and coached team members and conducted Root Cause Analysis for performance improvement.

• Monitoring client’s limit for exposure & funding – Risk Management.
• Monitoring of Clients position during Intra-day trading.
• Handling pay-ins & pay-outs.
• Submission of various reports related to pay-in & payout on the daily basis to Head Office.
• Coordination with the clients regarding margins & payments.
• Managing client’s records, informing them about their current positions as per the market & advising them likewise.
• Co-ordination with head office regarding all the aspects of branch.
• Handling the issues of TDS & STT certificates.
• Ensuring timely submission of contract notes & ledgers to the clients & thereof handling the issues if any related to the same.
• Daily monitoring of the graphs & important circulars from NSE.
• Ensuring timely preparation and maintenance of necessary books of accounts to record daily transactions in compliance with statutory standards.

• Develop ideas to improve processes, improve efficiency and increase profits.

• Provide input on controls, processes, and strategy to maximize compliance, productivity, and scalability of Branch.

• Communicated with customers, competitors, or others to understand business trends for branch development and growth.
• Administering the routing activities viz. facilities / inventory management at the branch level.
• Maintaining branch records and periodically submitting the reports to HO for decision-making purposes.

• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Established and maintained productive working relationships with staff & agents to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
• Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
• Leaded the Sales Team for icicidirect.com (online trading portal).
• Processing of forms & a/c opening.
• Convert the clients to traders by giving demonstration of the product (C2T).
• Handled all the operations & queries related to icicidirect.com.
• Handled Leads Management System into the organization.
• Processing of forms & account opening.
• Accepting & executing TIFDs.
• Looked after to the servicing of current a/c, saving a/c, demat a/c, fixed deposits & bonds.
• Scrutinizing & processing of account opening KYC documentation for Savings and Current accounts.
• Cross selling of Fixed Deposits(Certificates), Current Account/Savings Accounts, Mutual Funds & other financial products to the walk-in customers.
• Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
• Managed various issues of ICICI Safety Bonds.
• Generation & Distribution of leads among the various agents across the region.
• Daily monitoring of the collection figures of the bonds.