Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashmy Delva

Orlando

Summary

Detail-oriented and client-focused Implementation Analyst III with over a decade of experience in the HR and benefits technology space. Promoted multiple times at Paylocity for excellence in leadership, training, and implementation. Certified in COBRA and Flex Benefits (2023) with a proven track record of driving process improvements, mentoring teams, and delivering exceptional service remotely since March 2020.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Implementation Analyst III

Paylocity
03.2025 - Current
  • Promoted to Analyst III for outstanding performance and leadership.
  • Lead complex client implementations and serve as a subject matter expert for benefits-related projects.
  • Conduct quality audits, identify process gaps, and drive continuous improvements.
  • Create and update training materials and mentor junior analysts.
  • Partner with cross-functional teams to enhance client onboarding experiences.

Implementation Analyst II

Paylocity
11.2019 - 03.2025
  • Provided seamless onboarding support to clients for HR, payroll, and benefits platforms.
  • Led training sessions, coached new employees, and approved timecards.
  • Played a critical role in launching Morty, an internal process improvement tool—tested and provided feedback prior to rollout.
  • Analyzed implementation trends and performed root cause analysis to optimize workflows.
  • Created scalable documentation and tools to support team efficiency in a remote setting.

Client Service Team Lead

Paylocity
07.2016 - 11.2019
  • Supervised and coached a team of 12–16 account managers.
  • Managed escalated client concerns and ensured timely resolutions.
  • Led performance reviews, conducted interviews, and approved time-off requests.
  • Utilized data analysis to identify patterns and improve service metrics.

Account Manager I–II

Paylocity
07.2014 - 07.2016
  • Managed payroll and HR support for 200+ clients with portfolios up to $1M.
  • Mentored and trained new hires; facilitated client conference calls.
  • Delegated projects and ran analytics reports to assess service trends.
  • Known for complex problem-solving and high client satisfaction.

Customer Service Representative

Aon Hewitt
09.2012 - 07.2014
  • Advised clients on health benefits and flex spending accounts.
  • Trained staff and provided QA feedback through side-by-side evaluations.
  • Managed high call volumes while maintaining quality and professionalism.

Education

Bachelor of Science - Psychology, Minor in Education

University of Central Florida
Orlando, FL
12.2011

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Salesforce
  • CRM tools
  • Internal platforms (eg, Morty)
  • Remote collaboration tools (Zoom, Teams, Slack)
  • Teamwork
  • Problem-solving
  • Time management
  • Software implementation
  • User acceptance testing

Certification

  • COBRA Certified – 2023
  • Flex Benefits Certified – 2023
  • ACA Certified

Timeline

Implementation Analyst III

Paylocity
03.2025 - Current

Implementation Analyst II

Paylocity
11.2019 - 03.2025

Client Service Team Lead

Paylocity
07.2016 - 11.2019

Account Manager I–II

Paylocity
07.2014 - 07.2016

Customer Service Representative

Aon Hewitt
09.2012 - 07.2014

Bachelor of Science - Psychology, Minor in Education

University of Central Florida

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