Summary
Overview
Work History
Education
Skills
Accomplishments
Passport Qid Information
Nationality
Marital Status
References
Hobbies and Interests
Languages
Resume Objective
Personal Information
Languages
Timeline
Generic
Rashmy Rajan

Rashmy Rajan

Doha,DA

Summary

Dynamic professional with extensive experience at Europcar Qatar, excelling in team leadership and customer issue resolution. Proven track record in enhancing service satisfaction rates and driving brand engagement through innovative marketing strategies. Skilled in KPI monitoring and staff training, fostering a high-performing team dedicated to exceptional client experiences.

Overview

19
19
years of professional experience

Work History

Acting Head of Client Services

Europcar Qatar
Doha
01.2023 - Current
  • Spearheaded a team of 19 rental agents, managing recruitment, training, and performance enhancement across various branches.
  • Implemented strategic staff scheduling to align with fluctuating operational needs.
  • Established and nurtured the Client Services Department from inception, ensuring a skilled and competent team.
  • Successfully handled high-level customer issues, significantly improving service satisfaction rates.
  • Designed and monitored monthly performance dashboards, closely tracking key performance indicators (KPIs).
  • Coordinated vehicle logistics for major international events, including FIFA World Cup 2022, MotoGP, and Formula 1.
  • Led innovative social media campaigns and formulated B2B marketing strategies to drive brand engagement.
  • Cultivated and sustained global partnerships with travel agencies, financial institutions, and corporate clients, enhancing market reach.
  • Actively participated and represented Europcar at prestigious industry expos such as Arabian Travel Mart, Qatar Travel Mart, and West Walk Travel Mart.

Corporate and Retail Ticketing

Al Qayed Travel and Tours
Doha
09.2019 - 02.2020
  • Provided expert ticketing services and travel arrangements for both corporate clients and walk-in customers.
  • Actively promoted appealing travel packages, enhancing customer experiences and sales.
  • Managed backend ticketing operations with precision and efficiency.

Reservations and Travel Consultant

Jet Airways
Doha
11.2014 - 07.2019
  • Expertly managed travel consultations at Jet Airways, Doha, Qatar from 2014-2019, ensuring top-tier client service and satisfaction.
  • Proactively addressed inquiries and bookings from guests, travel agents, and referral networks, guaranteeing efficient reservation management.
  • Utilized resources strategically to enhance customer experiences, adhering to company guidelines and operational protocols.
  • Resolved customer issues, complaints, and claims with a focus on rebuilding trust and maintaining brand reputation.
  • Performed administrative duties, including staff scheduling, and collaborated with head office departments to meet daily operational needs.
  • Contributed to the station's budgeting process and tracked sales targets to capitalize on revenue generation opportunities.
  • Monitored competitor activities, providing insights for the development of competitive market strategies.
  • Assessed Travel Agent and Corporate performance, reporting any discrepancies to optimize revenue quality.
  • Aided in crafting sales plans, PLB contracts, and marketing reports, as well as managing PLB agreements on a monthly basis.
  • Supported the creation of annual reports, including end-of-year provision calculations.
  • Developed promotional materials, such as flyers and fare circulars, for trade and corporate clients.
  • Prepared official correspondence, including rebate, sponsorship, and renewal letters, as well as corporate deals and contracts.

Baggage Services Agent

Qatar Airways
Doha
01.2008 - 02.2012
  • Served as a Baggage Service Agent at Qatar Airways, specializing in lost baggage resolution.
  • Proficient in baggage tracking utilizing the WorldTracer System for efficient customer service.
  • Managed call center operations, ensuring prompt assistance for customer inquiries.
  • Coordinated the forwarding of located baggage to customers, demonstrating exceptional follow-through.

Customer Services Agent

GLOBAL AIRPORT SERVICES
Trivandrum
07.2006 - 12.2007
  • Expertly managed check-in, boarding, and arrivals as a Customer Service Agent for Fly Emirates & Etihad Airways.
  • Efficiently resolved post-flight issues, including missing baggage inquiries, ensuring customer satisfaction.

Traffic Assistant

Air India
Trivandrum
04.2006 - 10.2006
  • Flight handling, Check-in counters, Arrivals lost and Found Documentation.

Education

Certificate Course - AIRFARE TICKETING & TRAVEL AGENCY MANAGEMENT

Kerala Institute of Tourism and Travel studies
Trivandrum
02.2006

Bachelor of commerce - Travel and Tourism Studies

Kerala University
Alappuzha
04.2005

Higher Secondary Education -

Board of Public Examinations Kerala
Alapuzha
04.2002

Skills

  • Ms-Office
  • Team leadership
  • Customer issue resolution
  • KPI monitoring
  • Marketing strategy development
  • Event coordination
  • Staff training
  • B2B engagement
  • Networking skills
  • Social media marketing
  • Budget management
  • Cost reduction
  • Computer skills
  • Problem resolution
  • Analytical skills
  • Team building
  • Problem-solving aptitude
  • Hiring and training
  • Negotiation
  • Marketing management
  • Brand representation
  • Effective communication
  • Recruitment and hiring
  • Decision-making

Accomplishments

  • Certificate of Appreciation from Jet Airways
  • Certificate of Appreciation from Qatar Airways
  • Certificate of Appreciation from Emirates

Passport Qid Information

N9238684, Doha, 23-04-2026, 2853560974

Nationality

Indian

Marital Status

Married

References

  • Mr. Joshi Jebelsen, +974 66967787, Marketing Manager
  • Athira Mohan, +97430909442, Europcar
  • Janeesh Vijayan, +974 7052 6406, GED Travels
  • Devi Krishna, +97455185579, Qatar Airways

Hobbies and Interests

  • Drawing
  • Listening to Music

Languages

Fluent, Native, Fluent, Fluent

Resume Objective

I am eager to align myself with a forward-thinking organization where I can fully leverage my expertise in knowledge application, organizational acumen, communication proficiency, and management capabilities. My ambition is to foster professional growth while simultaneously driving the company's advancement through unwavering hard work and steadfast dedication. I am committed to delivering consistent value and contributing dynamically to the success of the team.

Personal Information

  • Place of Birth: Haripad
  • Father's Name: Rajan P
  • Mother's Name: Lalitha Rajan
  • Spouse's Name: Roshin Sasi
  • Date of Birth: 03/29/85
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

Timeline

Acting Head of Client Services

Europcar Qatar
01.2023 - Current

Corporate and Retail Ticketing

Al Qayed Travel and Tours
09.2019 - 02.2020

Reservations and Travel Consultant

Jet Airways
11.2014 - 07.2019

Baggage Services Agent

Qatar Airways
01.2008 - 02.2012

Customer Services Agent

GLOBAL AIRPORT SERVICES
07.2006 - 12.2007

Traffic Assistant

Air India
04.2006 - 10.2006

Certificate Course - AIRFARE TICKETING & TRAVEL AGENCY MANAGEMENT

Kerala Institute of Tourism and Travel studies

Bachelor of commerce - Travel and Tourism Studies

Kerala University

Higher Secondary Education -

Board of Public Examinations Kerala

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Rashmy Rajan