Summary
Overview
Work History
Education
Skills
Timeline
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Rashna Bilia

Deltona,FL

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

32
32
years of professional experience

Work History

Attractions Manager

National Geographic Ultimate Explorer
09.2021 - 11.2023
  • Resolved customer complaints regarding worker performance or services rendered.
  • Ensured that all employees adhere to company policies regarding customer service standards.
  • Maintained records of maintenance activities for all attractions, ensuring compliance with health and safety standards.
  • Resolved any customer complaints or issues that arose during their visit in a timely manner.
  • Planned special events such as family days, holiday celebrations, which would attract more customers.
  • Implemented effective security measures around the attraction area in order to protect customers from harm.
  • Assigned tasks and work hours to staff.
  • Attended industry-related conferences and seminars in order to stay abreast of latest developments in the field.
  • Assessed customer feedback to identify areas for improvement in service delivery.
  • Coordinated with marketing team to develop promotional campaigns for events and attractions in order to attract more visitors.
  • Created training materials and conducted regular training sessions for staff members on proper use of equipment and safety protocols.
  • Scheduled and coordinated events and activities.
  • Communicated with customers to convey information about events or activities.
  • Interviewed and hired associates to fill staff vacancies.
  • Administered first aid in emergency situations.
  • Collaborated with vendors to purchase supplies needed for operation of attractions.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Oversaw installation of new rides, games and other attractions according to manufacturer's specifications.
  • Inspected rides, games and vehicles to detect wear and damage.
  • Monitored financial performance of attractions and prepared detailed reports on income and expenditure.
  • Calculated and recorded department expenses and revenue.
  • Managed budgeting process for attractions department, including tracking expenses against allocated funds.
  • Delegated work to staff, setting priorities and goals.
  • Talked to coworkers using computers, radios and other electronic devices.
  • Provided guidance and support to junior staff members when needed.
  • Conducted regular inspections of the facility to ensure all areas are clean and safe for guests.
  • Organized and coordinated daily operations of attractions within the park, including scheduling staff, monitoring attendance levels and ensuring safety regulations were followed.
  • Developed and implemented strategies to maximize customer satisfaction, increase revenue and reduce operational costs.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Drove employee engagement by creating opportunities for professional development and career advancement.
  • Stayed abreast of industry trends in order to make informed decisions on new attraction investments that would appeal to target audiences.

Duty Manager

Kidzania Kuwait
01.2012 - 08.2022
  • Monitored performance of staff members, offering advice where appropriate.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coached staff members to develop long-term career goals.
  • Handled employee problems in absence of general manager.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Organized employee appraisals, providing feedback where necessary.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Assigned work and monitored performance of project personnel.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Complied with company policies, objectives and communication goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Produced thorough, accurate and timely reports of project activities.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mentored team members by fostering a collaborative environment.
  • Enhanced guest satisfaction with personalized service initiatives.

Chief Cabin

Kuwait Airways
11.1991 - 08.2009
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Commerce - Accounting

MMK College/ Bombay University
03-1988

Skills

  • Attention to Detail
  • Risk Management
  • Coaching and Mentoring
  • Staff Training
  • Team Leadership
  • Conflict Resolution
  • Team Building
  • Public Speaking
  • Friendly, Positive Attitude
  • Relationship Building
  • Critical Thinking
  • Excellent Communication
  • Dependable and Responsible
  • Decision-Making
  • Operational efficiency
  • Crisis management
  • Performance analysis
  • Revenue generation

Timeline

Attractions Manager

National Geographic Ultimate Explorer
09.2021 - 11.2023

Duty Manager

Kidzania Kuwait
01.2012 - 08.2022

Chief Cabin

Kuwait Airways
11.1991 - 08.2009

Bachelor of Commerce - Accounting

MMK College/ Bombay University

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Rashna Bilia