Rashod Armstead
North Las Vegas,NV
Summary
Professional Summary of Qualifications
Overview
5
5
years of professional experience
Work History
Retention Agent
Cox communications
02.2024 - Current
- Received inbound retention calls to drive sales and revenue in high-intensity environment.
- Utilized persuasive skills to convert disconnection requests into successful sales opportunities.
- Achieved monthly performance metrics by adhering to defined call flow and productivity standards.
- Educated customers on product features, service offerings, and billing information.
- Promoted current marketing campaigns to effectively sell and retain customers.
- Increased revenue through up-selling and cross-selling video, HSI, wireless, and telephony services.
- Researched competitive pricing to provide tailored product recommendations based on customer needs.
- Maintained multiple customer databases for accurate account management and issue resolution.
Warehouse Associate
Amazon
04.2024 - 02.2024
- Making sure all products are placed into correct place
- Keep an update of the of inventory within products
- Pick items throughout the warehouse while meeting rate requirements
Inventory Specialist
TJ MAXX (Warehouse)
02.2023 - 04.2023
- Calculating the quantity of the items in items being imported
- Noting the shortage on items / the overages and taking action to bring to attention
- Placing shopping tags onto items as imported into warehouse
- Meeting company’s rate in which work should be processed
Customer Returns
Amazon
08.2022 - 11.2022
- Decipher if item is resell-able or not
- Process damaged items and place into appropriate void
- Sustain rate throughout shift that meets company standard
Customer Care Representative
Paysign
10.2021 - 08.2022
- Manage 100+ inbound and outbound calls from customers and clients regarding products and services
- Offer one call resolutions by providing premium customer service to help resolve customer issues in timely manner
- Analyze spreadsheets that was deemed relevant to company numbers / growth
Sales Representative
Telus Communications
08.2021 - 10.2021
- Selling and educating potential customers on products and pricing
- Following call flow that was put in place to lead to success
- Managing numbers throughout month , equating to commission from sales
- Providing ultimate customer experience
Outbound Specialist
Amazon
12.2020 - 08.2021
- Unloading trucks among delivery and request within timely manner
- Assistance in running warehouse floor as lead
- Building connections among coworkers to be able to complete tasks
- Assisting in opening and closing trailer doors to warehouse after trucks have been loaded and unloaded
Customer Service Sales Representative
Asurion
03.2020 - 10.2020
- Answering incoming calls to assist with troubleshooting on various cellular devices/tablets/laptops
- Upselling customers on company product
- Educating customer on how to navigate through devices
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NV05-2019
Skills
- Customer retention
- Sales techniques
- Product knowledge
- Database management
- Persuasion tactics
- Upselling strategies
- Performance metrics
- Customer relationship management
- Effective communication
- Negotiation skills
References
Available upon request
Timeline
Warehouse Associate
Amazon
04.2024 - 02.2024
Retention Agent
Cox communications
02.2024 - Current
Inventory Specialist
TJ MAXX (Warehouse)
02.2023 - 04.2023
Customer Returns
Amazon
08.2022 - 11.2022
Customer Care Representative
Paysign
10.2021 - 08.2022
Sales Representative
Telus Communications
08.2021 - 10.2021
Outbound Specialist
Amazon
12.2020 - 08.2021
Customer Service Sales Representative
Asurion
03.2020 - 10.2020
High School Diploma -
Canyon Springs High School