RASHODRA HICKS
Atlanta,GA
Summary
Quality-focused Individual who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Expert
Intuit
02.2023 - Current
- Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and extensive knowledge and expertise in the field of business tax preparation
- Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
- Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation
- Document customer interactions
- Work continuously toward meeting company key performance metrics and Big Bet Goals.
Chief Executive Officer
Tax Savvy, LLC
07.2015 - Current
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Furnish taxpayers with sufficient information and advice to ensure correct tax form completion
- Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Tax Auditor
Trahan Enterprises Inc
09.2014 - 04.2016
- Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information
- Maintain records for each case, including contacts, telephone numbers, and actions taken
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation
- Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation
- Enter tax return information into computers for processing
- Conduct independent field audits and investigations of income tax returns to verify information or to amend tax liabilities
- Process individual and corporate income tax returns, and sales and excise tax returns
Education
Bachelor of Science - Business Administration
The University of Memphis
Memphis, TN05.2013
Medical/Clinical Assistant - Medical Assisting
Remington College
Memphis, TN05.2008
Skills
- Accountancy
- Customer relations
- Data entry
- Documentation
- Financial
- Financial statements
- Legal
- Business Administration
- Profit and Loss
- Analytical and Critical Thinker
- Account Management
Certification
Certified Medical Assistant (CMA) Certified Tax Specialist (CTCNP) Certified Notary Public
Timeline
Tax Expert
Intuit
02.2023 - Current
Chief Executive Officer
Tax Savvy, LLC
07.2015 - Current
Tax Auditor
Trahan Enterprises Inc
09.2014 - 04.2016
Bachelor of Science - Business Administration
The University of Memphis
Medical/Clinical Assistant - Medical Assisting
Remington College