Dominic Haynes
Jacksonville
Summary
I am seeking employment with a company where I can use my skills and talents to grow and contribute to the company. Experienced with office management, administrative support, and process improvement. Uses effective communication and organizational skills to streamline office operations. Track record of fostering team collaboration and ensuring high standards in fast-paced setting.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Office Depot Inc
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Driver
FedEx Ground
07.2022 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Coordinator
One Call Medical
09.2018 - 06.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
High School Diploma -
Edward H White High School
06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
- Order fulfillment
Timeline
Customer Service Representative
Office Depot Inc
08.2023 - Current
Delivery Driver
FedEx Ground
07.2022 - 07.2024
Customer Service Coordinator
One Call Medical
09.2018 - 06.2022
High School Diploma -
Edward H White High School
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