Experienced with providing technical assistance and community support. Developed strong interpersonal relationships while utilizing effective communication and problem-solving skills in community-focused environments. Known for demonstrating the abilities to engage and support varies diverse communities while solving technical issues. Looking forward to leverage these transferrable skills towards a new career opportunity.
Overview
6
6
years of professional experience
Work History
Community Technician
Palace Employment Shelter/Bowery Safe Haven
02.2025 - Current
Engaging with individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness
Managed conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience
Screening residents and visitors at the front door, creating written documentation, including logbook entries, incident reports and progress notes
Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed
Enhanced community engagement by conducting regular outreach programs and events.
Assisted service staff in completion of service requests with exterminators and other vendors.
Building Service Worker
Center for Employment Opportunities
08.2023 - 03.2024
Execute floor care procedures, including strip, buff, and wax applications on a weekly basis
Ensure the cleanliness and hygiene of facility premises, specifically the floors through regular sweeping and mopping
Collaborate with colleagues to coordinate floor maintenance schedules ensuring minimal disruption to floor operations
Monitor and replenish cleaning supplies to ensure uninterrupted operations
Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities
Replaced bulbs and repaired interior and exterior light fixtures
Porter Worker
Carter Brothers Auto Repair
03.2023 - 08.2023
Collaborated with co-workers to clean and inspect vehicles leaving premises
Efficiently removed garbage, recycling, debris and other toxic waste from the environment
Executed and Maintained daily cleanliness, orderliness of common areas, including front entrance, restroom, and office
Communicated with coworkers and managers about completed duties
Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift
Kitchen Worker
Riverview Facility
04.2021 - 08.2021
Prepared and cooked menu items following established recipes and portion sizes
Ensured the cleanliness and sanitation of kitchen surfaces, utensils, and equipment
Assisted in the receiving and storage of food deliveries, maintaining proper inventory levels
Collaborated with the kitchen team to expedite orders during peak hours
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Associate
Marcy Facility
08.2020 - 12.2020
Maintained the cleanliness and orderliness of common areas, including lobbies, restrooms, and hallways
Collected and disposed of trash, recycling, and other waste in accordance with established procedures
Reported any maintenance issues to the appropriate personnel
Provided assistance to senior management, responding promptly to service requests and inquiries
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement
Custodian Maintenance
Franklin Facility
12.2019 - 07.2020
Executed daily cleaning routines, including sweeping, mopping, and disinfecting classrooms, offices, and common areas
Performed routine inspections to identify and address maintenance issues promptly.
Conducted minor repairs to fixtures, equipment, and furniture
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
Emptied trash cans and recycling bins to keep building clean and free of germs