Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rashonda Bellamy

Warner Robins,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Managing large amounts of inbound/outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Conduent
06.2024 - Current
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Strengthened customer retention by offering discount options.

Customer Service Representative

StarTek
09.2020 - 04.2024
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Serenity Adult Day Health

Caregivers
06.2015 - 09.2020
  • Facilitated therapeutic activities such as art projects, music therapy, and recreational activities.
  • Provided direct care and supervision to adults in a day treatment setting.
  • Recorded client information on paper or computer-based documentation systems.
  • Maintained a safe environment by ensuring all equipment is properly stored away.
  • Actively listened to client concerns in order to provide support and guidance.
  • Encouraged positive behaviors by providing rewards when appropriate.
  • Assisted clients with personal care tasks such as bathing, dressing and grooming.
  • Documented any incidents that occurred while working with clients.
  • Assisted with daily living activities such as bathing, dressing, meal preparation, and housekeeping.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained detailed records of services performed on clients.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Cigna Commercial/PBM

Sagility
08.2011 - 05.2015
  • Provided excellent customer service by addressing inquiries promptly and efficiently inbound/outbound.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Verified callers using IVR system
  • Processed Prior Authorization, claims, data entry.
  • Participated in meetings with management team regarding changes in policies or operations.
  • Answered phone calls promptly and professionally.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled Escalated calls.
  • Processed prescription refills/renewals.
  • Provided information concerning patients accounts.
  • Processing Claims/data entry

Education

High School Diploma -

Crisp County High School
Cordele, GA
05-2010

Certificate - Medical Billing & Coding/Clerk

Central Georgia Technical College
Warner Robins, GA
12-2021

Associate of Science - General Studies

Central Georgia Technical College
Warner Robins, GA
05-2024

Associate of Arts - Business Administration And Management

Strayer University
Washington, DC
05-2027

Skills

  • Data entry/Paperwork Processing
  • Complaint resolution
  • Consultative Sales
  • Scheduling
  • Product Knowledge
  • Call Management
  • Inbound and Outbound Calling
  • Information Security
  • Appointment Scheduling
  • Account updating
  • Data Collection
  • Product Promotion
  • Microsoft PowerPoint
  • Typing proficiency
  • Multi-Task Management
  • Microsoft Outlook
  • Call Center Operations
  • Sales expertise
  • High-energy attitude
  • Delivery Scheduling
  • Order Fulfillment
  • Team Development
  • Positive and professional
  • Business development understanding
  • Proofreading
  • Order Processing
  • Retail sales customer service
  • Active Listening
  • Follow-up skills
  • Conflict Resolution
  • Microsoft Excel
  • Grammar
  • Researching
  • Sales closing
  • Shipping and receiving understanding
  • Product Sales
  • Problem-solving abilities
  • Customer Service
  • Professional telephone demeanor
  • Adaptive team player
  • Payment Processing
  • Document Control
  • Technical Support
  • Typing 35-40 WPM
  • Credit card payment processing
  • Salesforce
  • Knowledge in Medical terminology, CPT, icd 10, HIPAA, & HCPCS
  • Processing claims

Languages

English
Full Professional

Timeline

Customer Service Representative

Conduent
06.2024 - Current

Customer Service Representative

StarTek
09.2020 - 04.2024

Serenity Adult Day Health

Caregivers
06.2015 - 09.2020

Cigna Commercial/PBM

Sagility
08.2011 - 05.2015

High School Diploma -

Crisp County High School

Certificate - Medical Billing & Coding/Clerk

Central Georgia Technical College

Associate of Science - General Studies

Central Georgia Technical College

Associate of Arts - Business Administration And Management

Strayer University