Summary
Overview
Work History
Education
Skills
Timeline
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Rashonda Darr

Toledo,OH

Summary

Experienced multi-dimensional sales and service professional with a proven track record of delivering high-quality results on diverse projects. Collaborative team player skilled in project management, strategic planning, and problem-solving. Recognized for reliability, versatility, and a strong work ethic that drives success in every endeavor.

Overview

14
14
years of professional experience

Work History

Independent Contractor

Self Employed Services
01.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Bartender

Bedrock Tavern
10.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.

Cashier/Gas Station Attendant/Deli Associate

Hogue’s IGA
10.2017 - 12.2021
  • Assisted in developing high quality Social Media Advertisements to promote sales during events
  • Ordered, received, and maintained inventory of Ohio Lottery
  • Updated and Maintained WIC database data entry into POS system
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Learned duties for various positions and provided backup at key times.

Owner/Operator (Self Employed Subcontractor)

Darr LLC
06.2018 - 03.2021
  • General Home Maintenance, Painting, Home Interior Improvements, Landscaping, and Flooring Replacement (Residential and Commercial)
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Office Management and Accounting/ Sales/ Customer Service/ Billing and Receiving
  • Use of Microsoft Office Word, Power Point, Publisher and Access 2007
  • Use of Xactimate Estimating Software
  • Carpet Cleaning, Pressure Washing, and Disaster Restoration
  • IICRC Carpet Cleaning Certification
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.

Licensed Insurance Agent

State Farm Insurance - Michael Sipsma Agency
12.2017 - 06.2018
  • Sales in Property, Casualty, Life, Health, and Annuity Insurance Products
  • Receiving payments and Servicing existing clients accounts
  • Financial Advising and Sales of Banking accounts and Automobile Loans
  • General cleaning, maintenance, and organizing
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Shift Manager

Pizza Hut
04.2015 - 07.2016
  • Leading daily and nightly shifts/overseeing customer service, sales, and food production
  • Responsible for cash handling, deposits, and financial paperwork
  • Answering phones and taking customer orders using a POS system
  • Completing daily/weekly inventory and sales paperwork
  • Receiving, stocking, and preparation of food products
  • Working with management team to create sales goals and incentives for crew members
  • Checking and responding to e-mails and customer service surveys daily
  • Completed store management training seminars
  • Following proper procedures for food handling, safety, and storage, as per company standards
  • General cleaning, maintenance, and organizing

Assistant Store Manager/Operations Manager/Shift Lead

Blockbuster Video
02.2011 - 10.2012
  • Leading daily and nightly shifts and overseeing customer service and sales
  • Completing daily cash management, sales tracking, and account maintenance paperwork
  • Setting weekly sales goals and weekly TNR budget
  • Completing daily receiving and shipping, stocking, and inventory reporting
  • Merchandising product according to corporate store standards
  • Completing store self-audits to ensure proper operations policies and procedures
  • Completing weekly cycle counts for loss prevention control and performing item level adjustments for negative inventory
  • Processing reprices, checking open ASN and negative inventory reports, checking employee accounts, researching defective product requests for expirations and mismatch reports for lost DVDs and games
  • General cleaning and organizing

Education

Ohio Business College
Maumee, Ohio
01.2017

Human Services Major

Kaplan University
01.2014

Business Management/Accounting and Financial Services Major

Terra Community College
Fremont, Ohio
01.2005

Business Preparatory

Clay High School
Oregon, Ohio
01.1999

Skills

  • Building strong client partnerships
  • Consistent deadline management
  • Safety compliance
  • Project management
  • Scheduling
  • Cost estimation and quoting
  • Strategic business development
  • Exceptional customer service
  • Analytical problem-solving
  • Strong ability to manage multiple tasks
  • Sales expertise
  • Retail management expertise

Timeline

Independent Contractor

Self Employed Services
01.2023 - Current

Bartender

Bedrock Tavern
10.2022 - 04.2023

Owner/Operator (Self Employed Subcontractor)

Darr LLC
06.2018 - 03.2021

Licensed Insurance Agent

State Farm Insurance - Michael Sipsma Agency
12.2017 - 06.2018

Cashier/Gas Station Attendant/Deli Associate

Hogue’s IGA
10.2017 - 12.2021

Shift Manager

Pizza Hut
04.2015 - 07.2016

Assistant Store Manager/Operations Manager/Shift Lead

Blockbuster Video
02.2011 - 10.2012

Human Services Major

Kaplan University

Business Management/Accounting and Financial Services Major

Terra Community College

Business Preparatory

Clay High School

Ohio Business College

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Rashonda Darr