Rashonda Givens
Dolton,USA
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Raising Canes
02.2023 - Current
- Facilitated staff training sessions to enhance team performance and improve service delivery
- Managed budget control processes to ensure optimal allocation of resources and reduce expenses
- Executed sales promotion strategies to boost product visibility and increase customer engagement
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Conducted quality assurance audits to maintain compliance with industry standards and improve operational efficiency
- Oversaw inventory management to optimize stock levels and minimize wastage
Account Executive
Yelp
03.2022 - 02.2023
- Inbound and Outbound calls
- Demonstrate success in hitting sales goals
- Work with executive-level marketers
- Knowledgeable of digital advertising and marketing
- Excellent communication and presentation skills
- Proficiency in Powerpoint, Excel, and Salesforce
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
Store Manager
Extra Space Storage
12.2020 - 03.2022
- Assist customers by answering any questions and easing their concerns
- Maintaining the cleanliness of the property
- Communicate with the district daily to ensure all goals are being met
Manager
Buffalo Wild Wings
03.2012 - 04.2019
- Maintain a professional level of hospitality to all patrons, ensuring an excellent dining experience
- Exceptional organizational skills and multi-tasking skills in order to maintain an efficient service environment
- Excessive cash and credit handling with accuracy and quality of service
- Serves as a role model for all team members; trained on company policies and procedures
- Provide top notch service and attentiveness to all patrons and customers
Education
Diploma - International Baccalaureate Program
Morgan Park High School
Skills
- Accuracy
- Asset Management
- Consultative Sales
- Digital Marketing
- Restaurant operations management
- Recruitment
- Purchasing and cost control
- Full service restaurant background
- Supervisory skills
- Proven sales record
- Passion for customer satisfaction
- Hospitality
- Managing Crews
- Relationship Management
- Time Management Skills
Timeline
Restaurant Manager
Raising Canes
02.2023 - Current
Account Executive
Yelp
03.2022 - 02.2023
Store Manager
Extra Space Storage
12.2020 - 03.2022
Manager
Buffalo Wild Wings
03.2012 - 04.2019
Diploma - International Baccalaureate Program
Morgan Park High School