Rashonda Mitchell
Buffalo,NY
Summary
My objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m a well organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
PCA
Western New York Independent Living
Buffalo, NY
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Line Cook
Applebee's Grill + Bar
Cheektowaga, NY
07.2019 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Bill Collector
Capital Management
Buffalo, NY
03.2014 - 05.2015
- Monitored changes in relevant laws or regulations to ensure continued compliance within the industry.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
- Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
- Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Phone Representative
Installs
Buffalo, WY
04.2010 - 11.2011
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Adapted communication style according to individual caller requirements, resulting in enhanced experience.
Education
Associates - Criminal Justice
Bryant And Stratton College
Buffalo, NY06.2013
Timeline
PCA
Western New York Independent Living
05.2024 - Current
Line Cook
Applebee's Grill + Bar
07.2019 - 12.2022
Bill Collector
Capital Management
03.2014 - 05.2015
Phone Representative
Installs
04.2010 - 11.2011
Associates - Criminal Justice
Bryant And Stratton College