Summary
Overview
Work History
Education
Skills
Timeline
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Rashonda Smith

Summary

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

7
7
years of professional experience

Work History

Universal Banker Teller

Truist Bank
10.2022 - 11.2023
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Legal Assistant

Law Offices Of Robert W Clark
09.2021 - 02.2022
  • Organized documents to manage paper and electronic filing systems of clients.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.

Front Desk Agent

Comfort Inn & Suites
02.2020 - 01.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Answered multi-line phone system and enthusiastically greeted callers.

Associate

Sweetgreen
03.2017 - 07.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Western High School
Baltimore, MD
07.2016

Skills

  • Asset Protection
  • Financial Advising
  • Customer Relationship Building
  • Drawer Balancing
  • Fraud Detection
  • Cash Handling
  • Account Updating
  • Regulatory Compliance
  • Compliance, Banking Laws, and Regulations
  • Friendly
  • Banking
  • Relationship Building and Management
  • Math Aptitude
  • Cash Counting

Timeline

Universal Banker Teller

Truist Bank
10.2022 - 11.2023

Legal Assistant

Law Offices Of Robert W Clark
09.2021 - 02.2022

Front Desk Agent

Comfort Inn & Suites
02.2020 - 01.2021

Associate

Sweetgreen
03.2017 - 07.2019

High School Diploma -

Western High School

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Rashonda Smith