Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
RASHONDA STAPLES

RASHONDA STAPLES

Black Not Of Hispanic Origin,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Arise Virtual Solutions Inc.
11.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Business Office Manager

TALLEY ENTERPRISE
08.2012 - 05.2020
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Shipping and Receiving Associate

Walmart.com
06.2008 - 07.2012
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Updated database with changes in carrier status.
  • Reviewed order data to verify transactions and shipping dates.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more than 10000 packages per day.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Education

No Degree - ACCOUNTING

Herzing University
Dearborn, MI
07.2018

Skills

  • Credit Card Payment Processing
  • Microsoft Excel
  • Freight Operations
  • Report Preparation
  • Microsoft Word
  • Fleet Dispatching
  • Active Listening
  • Report Creation
  • Microsoft PowerPoint
  • Customer Relationship Management
  • Order Processing
  • Google Docs
  • Call Volume and Quality Metrics
  • Typing Proficiency
  • Microsoft Windows
  • Microsoft Internet Explorer
  • Adobe Systems Adobe Photoshop
  • Administrative Support
  • Critical Thinking
  • Shipping and Receiving Understanding
  • Customer Data Confidentiality
  • Time Management
  • Call Center Operations
  • Billing Adjustments and Refunds
  • Delivery Scheduling
  • Clerical Support
  • Microsoft Dynamics
  • Shipping Procedures Understanding
  • Livechat Messaging
  • Microsoft Access
  • Issue and Complaint Resolution
  • Warehousing Functions
  • Money Handling Abilities
  • Trained in Salesforce
  • Process Transactions
  • CRM Software
  • Document and Records Management
  • Conflict Resolution
  • Prioritization
  • Filing
  • Coordination
  • Research
  • LinkedIn
  • Retail Sales Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Customer Service Representative

Arise Virtual Solutions Inc.
11.2018 - Current

Business Office Manager

TALLEY ENTERPRISE
08.2012 - 05.2020

Shipping and Receiving Associate

Walmart.com
06.2008 - 07.2012

No Degree - ACCOUNTING

Herzing University

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