Rashonda Williams

Corwell Health

CUPID/Inpatient

• Implemented and optimized Epic Cupid workflows for EEG, EKG, Echo, and EP device techs, ensuring seamless integration and enhanced efficiency in diagnostic procedures.
• Provided specialized support and training to cardiologists and neurology staff, enabling them to effectively utilize Epic Cupid for patient data management, imaging, and procedure documentation.
• Collaborated with cross-functional teams to troubleshoot and resolve system issues, improving the accuracy and reliability of cardiology and neurology diagnostic data within Epic Cupid.
• Streamlined patient care processes by customizing Epic Cupid features to meet the specific needs of noninvasive cardiology and neurology departments, resulting in improved patient outcomes and clinician satisfaction.

Guthrie Hospital

Cindoc/Storke/ Inpatient/Provider support

• Epic EMR and Stork System Training: Trained and facilitated medical staff, including doctors, nurses, and technicians, on Epic's Electronic Medical Records (EMR) software, Inpatient ClinDoc, and the Stork system, ensuring effective use of these systems across all levels of care.
• Go-Live Support: Provided comprehensive go-live support, including troubleshooting functionality issues, submitting remedy tickets, conducting script testing, and creating job aids to ensure smooth transitions and system adoption.
• Lab Technician Assistance: Assisted lab technicians with clinical documentation of specimens, updated specimen records, and helped locate patients for required blood tests throughout the hospital.
• Registration and Scheduling Support: Supported registration and scheduling processes, ensuring smooth patient flow, accurate record-keeping, and efficient system use, particularly within the Stork system for maternal and infant care.

Memorial Health

Clindoc/Ambulatory

• Enhanced clinical documentation workflows by configuring and optimizing the Epic ClinDoc system for improved accuracy and efficiency in capturing patient data across various specialties.
• Collaborated with cross-functional teams to develop integrated solutions, ensuring seamless interoperability of systems.
• Trained and supported clinical staff in the effective use of Epic ClinDoc, ensuring accurate and timely documentation that aligns with best practices and compliance standards.
• Collaborated with interdisciplinary teams to customize Epic ClinDoc templates, streamlining the documentation process for clinicians and improving overall patient care coordination.

Piedmont Healthcare

Beaker/Cadence/Prelude/Ambulatory

• Guided nurses and clinical staff in using Epic for care plans, patient education, referrals, medication ordering, and updating patient information, enhancing their workflow efficiency.
• Provided ATE support and training, helping phlebotomists and other clinicians navigate Epic, troubleshoot issues, and effectively document care using tools like the Brain and flowsheets.
• Supported providers in charting by training them on using Epic's Smart Tools, including Smart Sets, SmartText, Smart Phrases, and Smart Links, to improve the accuracy and quality of progress notes.
• Assisted with system operations, offering first-level troubleshooting, start-up, and shut-down support to ensure seamless Epic usage across healthcare teams.

University Hospital

Ambulatory/ Beaker/ Cadence

• Provided on-site support for physicians, nurses, and front desk staff with Epic Care Cadence, Ambulatory, and Beaker, focusing on In Basket usage, flowsheet documentation, and medication ordering.
• Trained providers on Smart Tools (Smart Sets, SmartText, SmartPhrase, Smart Links) for efficient charting and progress note documentation.
• Assisted clinicians in navigating the Epic system, offering troubleshooting and escalation to the HIM team when necessary.
• Delivered ATE support to phlebotomists and utilized strong interpersonal skills to effectively collaborate with all levels of personnel.

AdventHealth

Optume/Anesthesia

• Provider Charting and Documentation: Assisted providers in effectively using Epic's Smart Tools, including Smart Sets, SmartText, SmartPhrase, and Smart Links, for writing progress notes and other clinical documentation. Supported the documentation of patient-reported immunizations and medication administration (MAR).
• Order Management: Guided providers on how to place, sign, hold, and release orders within the Epic system. Assisted with managing in-basket tasks, including reviewing and addressing patient messages and notifications.
• System Navigation: Provided hands-on support to physicians in navigating the Epic system, including viewing patients by system and departmental lists, managing physician orders, and preparing notes. Supported the use of sedation navigators and surgical documentation tools (pre-op, intra-op, and post-op).
• Medication Reconciliation and Dragon Support: Facilitated medication reconciliation processes and provided Dragon dictation support to ensure accurate and efficient documentation.
• Elbow Support and Troubleshooting: Offered real-time support on the floor to physicians and nurses, helping them with documentation in flowsheets, managing IVs, supplies, and LDA capturing. Provided first-level troubleshooting for system issues, including start-up and shutdown processes.
• Collaboration with Project Teams: Participated in daily huddles with project teams to discuss system updates, resolve issues, and modify training materials. Ensured that providers were informed of any changes or enhancements in the system.

Remote

• Service Coordination and Compliance: Managed a caseload of 45-60 families, coordinating with multidisciplinary teams (therapists, nutritionists, special education teachers) to ensure effective goal achievement and state compliance. Monitored therapy sessions, attended intake, eligibility, and IFSP meetings, and assisted with transitioning services to the appropriate school district.
• Documentation and Confidentiality: Created and managed complex IFSP/EIP service plans, ensuring accurate documentation and adherence to HIPAA and state regulations. Conducted weekly audits to maintain data integrity and compliance within the database system.

Remote,NY

• COVID-19 Contact Tracing and Case Investigation: Conducted interviews with newly diagnosed COVID-19 cases, investigated contacts, and provided guidance on testing, isolation, and quarantine measures. Collected and documented information in electronic medical records and secure contact-tracing software, ensuring accurate record-keeping and daily health assessments.
• Educational Support: Provided educational resources and information on safety protocols related to COVID-19, offering basic guidance for exposed individuals on testing and when to seek medical consultation.

• Curriculum Design and Implementation: Developed and tailored lesson plans based on classroom observations, ensuring each child's unique developmental needs were addressed. Applied play-based strategies to support social/emotional, physical, language, motor, and sensory development. Designed and administered a curriculum aligned with educational goals and objectives, effectively teaching foundational skills across all learning styles.
• Classroom Management and Behavior Strategies: Implemented effective classroom management by creating developmentally appropriate activities and fostering a positive learning environment. Utilized the Nurtured Heart Approach for behavior management, organizing and leading daily activities. Conducted thorough progress assessments, communicated milestones through monthly and quarterly parent meetings, and ensured that each child's development was consistently tracked and supported.

• Mentored new teachers in classroom management and instructional techniques, providing leadership and guidance to teaching assistants and colleagues. Supported professional growth by implementing teaching demonstrations and offering feedback to enhance classroom effectiveness.
• Used data-driven decision-making to adjust instructional practices based on student performance trends. Designed and led project-based learning experiences and organized field trips to connect classroom concepts with real-world applications. Managed a balanced schedule of activities and maintained a nurturing learning environment to optimize students' developmental and social achievements.
• Conducted regular meetings with parents to discuss children's goals, needs, and progress. Prepared individualized progress reports, communicated frequently with parents and faculty, and ensured that instructional strategies met the needs of each student.