RaShonna Hamilton
Paterson,NJ
Summary
Secure a challenging and rewarding position that will allow me to expand my breadth of knowledge and the potential for advancement.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Divagno Interventional Cardiology
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Health Specialist
Aerotek
05.2022 - 09.2024
- Company Overview: Ciox Health-Wayne, NJ
- Medical records processing
- Data Entry
- Ciox Health-Wayne, NJ
Medical Receptionist
Allied Digestive Health
06.2021 - 05.2022
- Company Overview: Englewood Cliffs, NJ
- Scheduling
- Check in
- Check out
- Medical records
- Answering phones
- Filing
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Certified Nursing Assistant
Bloomingdale Nursing Home
06.2018 - 06.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Certified Nursing Assistant
Bergen Regional Medical Center
04.2016 - 06.2018
- Patient care, Care tracker, vital sign
- In-depth knowledge of taking vital signs, temperature, blood pressure and respiration
- Adept at bathing, dressing and feeding of residents
- Highly skilled in utilizing restorative measures in resident/patient care
- Profound ability to provide patient with oral care, hair care and nail care.
Certified Nurse's Aide
Chestnut Hill Convalescent & Rehabilitation Center
01.2013 - 04.2016
- Company Overview: Passaic, NJ
- In-depth knowledge of taking vital signs, temperature, blood pressure and respiration
- Adept at bathing, dressing and feeding of residents
- Highly skilled in utilizing restorative measures in resident/patient care
- Profound ability to provide patient with oral care, hair care and nail care
- Passaic, NJ
Receptionist
Englewood Endoscopic
01.2008 - 01.2011
- Company Overview: Englewood, NJ
- With expert knowledge of medical terminology, collection, office administration, patient management and customer service
- Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint
- Proven knowledge of medical terminology, and medical insurance protocols
- Englewood, NJ
- Superb communication skills and excellent working relationships
Intake Specialist
Bergen Regional Medical Center
01.2007 - 01.2008
- Company Overview: Paramus, NJ
- Obtained vital signs for incoming patients
- Interfaced extensively with patients, staff personnel, and doctors
- Reported changes in patients' conditions and other matters of concern
- Ensured the proper use of equipment and medical devices
- Paramus, NJ
- Responsible for maintaining sanitary, neatness, and safety conditions of room in compliance with mandatory regulations
Office Assistant
Glass Doctor
01.2004 - 01.2007
- Company Overview: Paterson, NJ
- Liaison between all impacted departments to ensure proper communications and reporting practices
- Provide executive-level administrative support to the Office Manager with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines
- Paterson, NJ
- Process monthly expense reports reflecting supporting documents and budget code indexes
- Provided superb customer service to diverse customers
Education
High school diploma -
John F. Kennedy High School
Paterson, NJGraduate Certificate - Certified Nurses Aide
Passaic County Community College
2000
Skills
- Medical Receptionist
- Nursing
- Medical Office Experience
- Medical Records
- Customer service
Certification
- CNA, 03/01/13, NJ
- Nurse's License, 03/01/13, NJ
- Certified Nursing Assistant (CNA), 03/01/13
- CPR, 03/01/13
Additional Information
Excellent Telephone Manner, Correspondence, People Oriented, Keyboarding 68 wpm, Customer Focused, Attention-to-Detail, Positive Company Representative, Microsoft Office
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
Divagno Interventional Cardiology
09.2024 - Current
Health Specialist
Aerotek
05.2022 - 09.2024
Medical Receptionist
Allied Digestive Health
06.2021 - 05.2022
Certified Nursing Assistant
Bloomingdale Nursing Home
06.2018 - 06.2021
Certified Nursing Assistant
Bergen Regional Medical Center
04.2016 - 06.2018
Certified Nurse's Aide
Chestnut Hill Convalescent & Rehabilitation Center
01.2013 - 04.2016
Receptionist
Englewood Endoscopic
01.2008 - 01.2011
Intake Specialist
Bergen Regional Medical Center
01.2007 - 01.2008
Office Assistant
Glass Doctor
01.2004 - 01.2007
High school diploma -
John F. Kennedy High School
- CNA, 03/01/13, NJ
- Nurse's License, 03/01/13, NJ
- Certified Nursing Assistant (CNA), 03/01/13
- CPR, 03/01/13
Graduate Certificate - Certified Nurses Aide
Passaic County Community College
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