Hi, I’m
Rashonna Russaw
Los Angeles,CA
Summary
Goal-oriented Enterprise Partner Manager capable of collaborating with sales, marketing and research teams to understand client operations and build business ties. Ready to help build client relationships, drive revenue and optimizing solutions. Skilled in networking and converting leads into established customers. Prepared to bring 9+ years of related experience and take on a challenging new role.
Overview
9
years of professional experience
Work History
Uber Technologies Inc.
Enterprise Partner Manager, Uber Eats
09.2022 - 10.2024
Job overview
- Actively managed a $70M portfolio of 3 enterprise restaurant partners including Jack in the Box, Del Taco, and Applebee's
- Developed and presented quarterly business reviews through collaboration with cross functional teams such as Client Partners, Marketing, Analytics, and Uber Direct; identified data trends and shared strategic recommendations with executive stakeholders to advance brand’s long-term platform health
- Led custom POS integration to OLO Rails POS integration as a pilot for 65 Jack in the Box corporate locations within 2-3 months to improve operational efficiencies. As a result, seen 25% improvement in failed orders and 19% in order accuracy
- Collaborated with the media team and client partners to strategize quarterly growth plans for partners to invest $1M-$3M+ in offers and ad products to stay competitive within the marketplace
- Helped streamline internal marketing processes, fostering improved efficiency and productivity within the Uber Eats
Uber Technologies Inc. (Postmates Aquisition)
Associate Partner Manager
03.2021 - 09.2022
Job overview
- Actively managed a $30M portfolio of 4 enterprise restaurant partners including Boston Market, Steak 'n Shake, Corner Bakery, and Zaxby's
- Enhanced client relationships by consistently delivering innovative and customized solutions
- Led OLO Rails to POS integration launch of 200+ Zaxby locations, to help them manage and control all digital orders to sync operations and boost efficiency
- Assisted in renegotiating MFA contracts (marketplace fees) with Boston Market, Corner Bakery and Steak 'n Shake; securing favorable terms by gaining Uber one membership and Uber Eats Pick Up within the marketplace web/app
Postmates Inc.
Regional Account Manager
02.2017 - 03.2021
Job overview
- Managing business portfolio of $4.3M in monthly sales revenue, across 450+ partner accounts
- Set up contracts, outline service terms and negotiate competitive commission rates
- Deliver high level of service to clients to both maintain and extend relationships for future business opportunities
- Secured high-value accounts through effective client solutions and promoting compelling business opportunities
- Organize client feedback and introduce streamline process of replying to and rectifying complaints
- Assist with expansions, launches, and third-party POS integrations to grow brand implementation
- Help execute marketing plans for top accounts that meets or exceeds sales and margin targets
- Monitor budgeting, forecasting, expenditures and performance for all accounts
Postmates Inc.
Senior Merchant Support Specialist
04.2016 - 02.2017
Job overview
- Resolved merchant concerns and questions in real-time by managing 100+ support tickets and solving
customer inquiries via phone and email - Collaborated with internal partners and merchants to determine user needs and deliver technical
protocols to correct - Analyzed and escalated complaints, issues, and grievances to designated departments for investigation
and response
Education
Tennessee State University , Nashville, TN
BBA from Business Administration, Business Management
12.2009
Skills
- Salesforce Database User
- Data-driven
- Strategic Business Planning
- Sales Background
- Forecasting
- Marketing
- Contract Negotiating
- Account Management
- Customer Retention
- Partner Solutions
Accomplishments
- Exclusive Deals: Negotiated 30+ top brands to work exclusively on Postmates marketplace, a book of business worth $200k-$1.4M annually
- Revenue Increase: Successfully managed portfolios by increasing merchant fee revenue above 43% and increasing profit margins above 15%
- Renegotiation Deals: Renegotiated 50+ brand contracts to higher commission rates which resulted in higher merchant fee revenue.
- Brand Growth Expansion: Launched and expanded over 100 new/existing locations onto the Uber Eats platform last year, resulting in a 99% active location coverage
- Marketing & Promotions: Ran over 20+successful promotion campaigns with franchise operators. Resulted in 5x to11x lift in overall order/sales volume growth
Volunteer Work
- Fifty-Forward, Nashville Rescue Mission, Junior Achievement Program, Summer Youth Camp Program, Valor Boys and Girls Club of Middle Tennessee, Meals on Wheels
Timeline
Enterprise Partner Manager, Uber Eats
Uber Technologies Inc.
09.2022 - 10.2024
Associate Partner Manager
Uber Technologies Inc. (Postmates Aquisition)
03.2021 - 09.2022
Regional Account Manager
Postmates Inc.
02.2017 - 03.2021
Senior Merchant Support Specialist
Postmates Inc.
04.2016 - 02.2017
Tennessee State University
BBA from Business Administration, Business Management
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