Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashun Harvey-Burton

Facilities Manager
Chicago,IL

Summary

Dedicated and results-driven Building/Facilities Manager with 19 years of experience overseeing facility maintenance, safety compliance, budgeting, and operational efficiency across multiple locations. Skilled in preventive maintenance, resource management, and coordination to ensure seamless facility operations. Adept at fostering strong client relationships and providing exceptional support as a Client Support Manager. Proven ability to lead and execute rapid implementation projects, demonstrating adaptability and innovation. Effective in training and developing staff to deliver high-quality office services. Experienced in HR, medical services, and project management, with a strong focus on efficiency, safety, and client satisfaction. Adept at managing diverse responsibilities and collaborating with stakeholders to achieve business goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Facilities Manager - Interim

JLL, Jones Lang LaSalle
10.2024 - 04.2025
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Investigated problems and determined appropriate remedies.
  • Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
  • Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment, and safety compliance.

Building/Facilities Manager

JLL
07.2023 - 09.2024
  • Oversee the daily operations, cleaning, and maintenance of 14 school buildings.
  • Develop and implement preventive maintenance programs to minimize downtime and extend the life of building systems.
  • Coordinate and supervise repair work to ensure timely and effective resolution of issues.
  • Ensure all facilities comply with safety regulations, health standards, and building codes.
  • Conduct regular safety inspections and emergency drills.
  • Maintain detailed records of inspections, maintenance activities, and compliance reports.
  • Prepare and manage the annual maintenance budget for all 14 schools. Track expenses and ensure cost-effective use of resources.
  • Manage procurement of supplies, equipment, and services, including negotiating contracts with vendors.
  • Supervise and provide guidance to custodial and maintenance staff across multiple locations.
  • Coordinate with school principals, administrators, and other stakeholders to address facility-related needs and priorities.
  • Plan and oversee special projects, including renovations and major repairs.
  • Implement strategies to improve operational efficiency and energy conservation in all facilities.
  • Utilize technology and management systems to streamline operations and maintenance processes.
  • Ensure timely response to facility-related emergencies and issues.

Client Support Manager

Upfront Healthcare
04.2021 - 05.2023
  • Developed and maintained strong relationships with all clients, understanding their needs and ensuring their satisfaction with the company's services. Acted a primary point of contact for clients and addressed any concerns or issues they may have.
  • Took ownership of prioritizing and triaging all client issues accordingly, and ensured they were resolved promptly and effectively. Coordinated with various internal teams, such as sales, technical support, and product development, to ensure timely resolution of client concerns.
  • Continuously evaluated and refined the client support processes to increase efficiency and effectiveness. Identified areas of improvement and implemented solutions to streamline workflows and enhance the overall client experience.
  • Maintained a strong understanding of the company's products and services to provide accurate information and effectively address client inquiries.

Project Manager

Upfront Healthcare
11.2019 - 04.2021
  • Developed and maintained a project schedule, tracking progress and adjusting timelines as needed. Monitor critical milestones and ensure timely completion of project activities.
  • Defined and managed the project scope, including identifying and controlling changes to the scope throughout the project lifecycle. Ensuring that the project stays within its defined boundaries.
  • Monitored project progress, tracked key performance indicators, and assessed project performance against predefined metrics. Implemented corrective actions to address deviations from the plan and ensure project success.
  • Developed and executed a rapid implementation project plan during the COVID-19 pandemic to address urgent needs and support our clients in navigating the unique challenges they faced.

Office Services Supervisor

Managed by Q
02.2018 - 11.2018
  • Oversaw the hiring, onboarding, orienting and training of all hourly staff Office Managers, Receptionists, Porters, and Maintenance Teams.
  • Fostered a culture of continuous learning and innovation within the office services team.
  • Provided leadership, guidance, and coaching to a team of office services personnel. Conducted regular performance evaluations and provided constructive feedback for staff development.
  • Assigned work locations, set priorities, and monitored performances to ensure timely and accurate completion of tasks.
  • Communicated job expectations and enforced individual accountability for meeting key business objectives.
  • Developed and implemented standardized processes and procedures for office services across multiple sites.
  • Traveled to all sites to ensure the delivery of services such as mail distribution, courier services, printing, supplies management, and facility maintenance meet client expectations.

Operations and Facilities Manager

The Advisory Board Company
07.2015 - 10.2017
  • Coordinate, oversaw and/or managed repair and maintenance work assignments performed by vendors and contractors performing functional support as part of building maintenance and janitorial work.
  • Optimized the use of available space within facilities, considering factors such as workflow, employee needs, and future growth. Coordinated office moves, renovations, and reconfigurations to accommodate changing requirements.
  • Identified, selected, and managed relationships with vendors and contractors providing facility-related services, such as janitorial services, security, supplies and maintenance. Negotiated contracts, reviewed service level agreements, and monitored vendor performance.
  • Ensured all building and equipment licenses, permits and certifications are current as well as ensuring property policies are administered fairly and consistently.
  • Reviewed and managed controllable expenses such as heat, light, power, water consumption, tools and equipment, vendors, service agreements, etc., to identify cost reduction opportunities and improved productivity.
  • Implemented safety protocols, ensuring compliance with applicable regulations and industry standards. Conducted regular safety inspections, trained staff on emergency procedures, and maintained records of safety incidents and corrective actions.
  • Spearheaded and organized company community events throughout the city such as the Chicago Polar Plunge, Thanksgiving Food drives, and the Hot Cocoa Fun Run.

Facilities Coordinator

True Blue
04.2007 - 08.2014
  • Coordinated and managed all aspects of the facility, including maintenance, repairs, security, and general upkeep. Ensure that the facility is clean, safe, and well-maintained at all times.
  • Negotiated with vendors and service providers to obtain quotes, negotiate contracts, and schedule services such as cleaning, landscaping, security, and maintenance. Maintained relationships with vendors and ensured their work met quality standards.
  • Assisted in developing and managing the facility's budget by monitoring expenses, reviewing invoices, and tracking costs to ensure they align with the approved budget. Identified cost-saving opportunities without compromising quality.
  • Assisted in overseeing the procurement, maintenance, and inventory of all office equipment, furniture, supplies, and other assets. Coordinate repairs and replacements as necessary.
  • Communicated with staff to obtain input and recommendations that ensure operational and quality standards are maintained.
  • Maintained accurate records, including contracts, service agreements, maintenance logs, and incident reports. Prepared reports and presentations on facility operations, expenses, and performances as required.
  • Coordinated and supported facility-related events, such as meetings, conferences, and workshops. Assisted in managing facility-related projects, ensuring timely completion and adherence to project goals.

Human Resources - Staffing and Development Team Leader

Target
12.2005 - 12.2006
  • Anticipated staffing needs by creating job descriptions, advertising job vacancies, screening resumes, conducting interviews, and selecting the most suitable candidates for the available positions.
  • Facilitated orientations for all new hired team members on a weekly basis to ensure that new employees have a smooth transition into the organization by providing them with the necessary information, resources, and training.
  • Identified the training needs of employees, organizing and providing appropriate training programs and resources to enhance their skills and knowledge as needed.
  • Maintained compliance with relevant employment laws and regulations, implementing and enforcing HR policies and procedures, and handling employee relations matters such as disciplinary actions, grievances, and conflicts.
  • Collected and analyzed relevant HR data to monitor staffing trends, identify areas for improvement, and make informed decisions by tracking employee turnover, performance metrics, training effectiveness, and other key indicators.

Medical Services Journeyman

United States Air Force
08.2000 - 08.2004
  • Provided direct patient care in the Neonatal Intensive Care Unit and Emergency Room with minimal to no supervision.
  • Assisted with various medical support tasks, such as scheduling appointments, maintaining medical records, preparing medical supplies, and ensuring the cleanliness and organization of medical facilities or equipment.
  • Responded to medical emergencies and provided initial medical assistance in urgent situations such as administering first aid, managing trauma injuries, initiating CPR (cardiopulmonary resuscitation), and preparing patients for evacuation or transport.
  • Maintained all certifications as required as well as obtained other credentials in education to maintain proficiency and adapt to changing healthcare practices.
  • Adhered to established healthcare regulations, protocols, and safety guidelines to ensure the well-being of patients, fellow staff members, and oneself by maintaining infection control practices, following safety procedures, and protecting patient confidentiality.
  • Promoted from 'Apprentice' to 'Journeyman' in 10 months.
  • Honorably discharged after fulfilling my contractual obligations.

Education

BBA - Business Administration

Roosevelt University
Chicago, IL
12-2014

Skills

  • FMP Certified
  • Management of Facilities
  • Negotiation of Contracts
  • Building Maintenance
  • Project Management Life Cycle
  • Project Planning
  • Managing Client Expectations
  • Team Management
  • Professional Responsibility
  • Asset management
  • Building inspections
  • Building maintenance

Certification

  • Facilities Management Professional License - September 2024

Timeline

Facilities Manager - Interim

JLL, Jones Lang LaSalle
10.2024 - 04.2025

Building/Facilities Manager

JLL
07.2023 - 09.2024

Client Support Manager

Upfront Healthcare
04.2021 - 05.2023

Project Manager

Upfront Healthcare
11.2019 - 04.2021

Office Services Supervisor

Managed by Q
02.2018 - 11.2018

Operations and Facilities Manager

The Advisory Board Company
07.2015 - 10.2017

Facilities Coordinator

True Blue
04.2007 - 08.2014

Human Resources - Staffing and Development Team Leader

Target
12.2005 - 12.2006

Medical Services Journeyman

United States Air Force
08.2000 - 08.2004

BBA - Business Administration

Roosevelt University

Similar Profiles

CREATE PROFILE
Rashun Harvey-BurtonFacilities Manager