RaShunda Cornor
Fort Worth
Summary
With 15 years of diverse experience in administrative and office management roles, bringing a strong background in customer service. Excelled in handling customer interactions, maintaining accurate records, and ensuring compliance with industry standards. Expertise extends to leadership, medical records management, and implementing process improvements. Actively seeking opportunities to contribute to team success and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Closing Analyst - Remote
CERIS
01.2024 - Current
- Streamline client file closures in Scheck and CareMC systems, ensuring adherence to protocols and QC standards while supporting HIPAA compliance
- Meticulously manage documentation attachments and execute departmental quality control processes to uphold ambitious standards of file closure accuracy
- Contribute to team success by efficiently completing special tasks assigned by supervisors and adapting to more responsibilities as needed
- Drive operational excellence by consistently meeting daily production expectations while supporting precision in client file management and system updates
- Implement process improvements to enhance efficiency in file closure procedures, contributing to overall departmental productivity and client satisfaction
Administrative Assistant
TEXAS TREATMENT SERVICES
04.2022 - 01.2024
- Responsible for the efficient and professional presentation of the reception area and proper coordination with patients and other clinic guests
- Obtain payments due from patients & inform patients of past due balances in prompt fashion
- Reconcile daily deposits reports of patient payments for the Program Director
- Answer and direct calls using a multi-line phone for the right counselor
- Enter all changes in the Texas central registry daily
- Help program administrators with filing, typing or other administrative responsibilities
- Upkeep inventory on all orders, including medical supplies
- Follow all guidelines when assigning a primary counselor to a new patient and setting up the payment account
Office Technician
RECOVERY MONITORING SOLUTIONS CORPORATIONS
11.2018 - 04.2022
- Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served
- Schedules orientation and installation appointments for all new referrals and maintenance appointments
- Manages daily communication and equipment alerts and maintenance items
- Maintains cleanliness of inactive equipment
- Creates individual customer accounts and tracks participants' as well as taking payments for services provided
- Delivers participant completion, non-compliance and payment reports to proper supervising agencies
Order Filler
WALMART DISTRIBUTION
04.2017 - 01.2019
- Tracked time spent on assignments each day for productivity reporting
- Utilized RF scanner to pick items to proper bins
- Entered information on each package into the company computer system
- Selected products from specific locations based upon customer orders
- Packed products according to company specifications
- Labeled packages according to instructions provided on work orders
Habilitation Counselor
COMMUNITY ACCESS INC.
02.2014 - 03.2016
- Evaluated effectiveness of treatment plans and changed when necessary to help clients progress
- Aided disabled clients in any way necessary to help independence and well-being
- Administered medication as directed by the physician
- Completed entries in logbooks, journals, and care plans to accurately report patient progress
- Adhered to all company requirements for patient interactions and care standards
- Updated daily logs with care actions, patients' behavior, and incidents
Front Desk Receptionist
DVACK
05.2012 - 10.2012
- Carefully wrote down all phone messages and relayed them to proper personnel
- Maintained files and records with effective filing systems
- Referred families to shelters, legal resources and educational programs
- Gathered data, examined it, and compiled it into reports which went to the right personnel
- Worked directly with the Domestic Violence Advocate for women, children, and men to achieve rehabilitation services
- Pleasantly answered calls for multi-line switchboard for large offices and directed calls
Education
Bachelor of Science - Criminal Justice
Strayer University-Global Region
General Educational Development - General Studies
Cochise College
Sierra Vista, AZ09.2013
Skills
- Customer service
- 40 WPM
- Office management
- Time management
- Warehouse Experience
- Microsoft Excel
- Administrative experience
- Microsoft Word
- Microsoft Powerpoint
- Healthcare
- Typing
- Cash handling
- POS
- Google Suite
- Front desk
- ICD-10
- Leadership
- Windows
- Medical terminology
- IOS
- Computer skills
- Phone etiquette
- Clerical experience
- Filing
- Organizer
- Microsoft Outlook
- Medical Billing
- Medical Records
Timeline
Closing Analyst - Remote
CERIS
01.2024 - Current
Administrative Assistant
TEXAS TREATMENT SERVICES
04.2022 - 01.2024
Office Technician
RECOVERY MONITORING SOLUTIONS CORPORATIONS
11.2018 - 04.2022
Order Filler
WALMART DISTRIBUTION
04.2017 - 01.2019
Habilitation Counselor
COMMUNITY ACCESS INC.
02.2014 - 03.2016
Front Desk Receptionist
DVACK
05.2012 - 10.2012
Bachelor of Science - Criminal Justice
Strayer University-Global Region
General Educational Development - General Studies
Cochise College
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