Rashunda Grant
Lithonia,GA
Summary
Compassionate and client-focused Care Coordinator with a Bachelor of Social Work and over a decade of experience in customer service, case management, and rehabilitation counseling. Skilled in psychosocial assessments, discharge planning, interdisciplinary collaboration, and community resource coordination. Seeking to support patient-centered care and promote safe transitions across the healthcare continuum.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehabilitation Counselor
Georgia Department of Community Supervision
08.2024 - Current
- Conduct individualized psychosocial assessments and coordinated care plans for supervisees reentering the community.
- Provided resource referrals for housing, employment, education, and healthcare access, ensuring continuity of care.
- Partnered with interdisciplinary teams to advocate for client needs and support discharge planning from rehabilitation programs.
- Delivered end-of-life care guidance and mental health support to justice-involved populations.
- Tracked outcomes and service utilization trends, contributing to ongoing program improvement.
Administrative Assistant (Case Management Support)
Peachtree Orthopedics Clinic
01.2019 - 01.2024
- Supported case managers in coordinating patient care and navigating insurance requirements.
- Maintained accurate and timely documentation in patient charts and scheduling software.
- Educated patients on post-operative care and available community-based rehabilitation services.
- Facilitated referrals to specialists and social services, improving care transitions and patient satisfaction.
- Handled sensitive patient inquiries with professionalism, promoting a calm and supportive environment.
Studio Manager
Amazing Lash Studio
01.2016 - 01.2019
- Managed daily operations, leading a team of 15+ staff to exceed service delivery standards and client retention goals.
- Oversaw client scheduling, conflict resolution, and customer satisfaction, resulting in a 25% increase in return visits.
- Trained staff on client communication, de-escalation, and sales strategies, enhancing team performance.
- Implemented tracking systems for client concerns and referrals, streamlining administrative efficiency.
- Managed inventory and budgets, ensuring efficient use of resources and operational compliance.
Education
Bachelor of Social Work - Social Work
Fort Hays State University
Hays, KS05.2025
High School Diploma -
Redan High School
Stone Mountain, GA05-2011
Skills
- Psychosocial Assessment
- Discharge Planning
- Transitional Care Coordination
- Community Resources
- Multidisciplinary Collaboration
- Patient Advocacy
- Documentation & EHR
- Social Determinants of Health
- Financial Needs Assessment
- Patient/Family Engagement
Certification
- Basic Life Support (BLS/CPR + AED) – In Progress, Completion Expected May 2025
- LSW – Pending, Completion Expected July 2025
Timeline
Rehabilitation Counselor
Georgia Department of Community Supervision
08.2024 - Current
Administrative Assistant (Case Management Support)
Peachtree Orthopedics Clinic
01.2019 - 01.2024
Studio Manager
Amazing Lash Studio
01.2016 - 01.2019
Bachelor of Social Work - Social Work
Fort Hays State University
High School Diploma -
Redan High School
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