RaSean Green
O'Fallon,MO
Summary
Proven Customer Service Representative at Kirkland’s, adept in problem-solving and active listening, significantly enhanced client retention and loyalty. Expertise in critical thinking and customer relations, demonstrated through effective dispute resolution and positive feedback. Skilled in professional telephone demeanor, ensuring high-quality support to both internal and external customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kirkland’s
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Fort Zumwalt West
O'Fallon, MO05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Client Relations
- Professional telephone demeanor
- Store maintenance
- Retail store support
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Kirkland’s
07.2023 - Current
High School Diploma -
Fort Zumwalt West
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