Rasida Rogers
Dallas,TX
Summary
Dependable professional with over three years of experience in customer service roles, specializing in financial product support and account issue resolution. Proven ability to deliver exceptional service in fast-paced environments while maintaining strong communication and relationship-building skills. Resilience and flexibility developed through military family life enhance adaptability in dynamic situations. Committed to contributing to a team that prioritizes service, trust, and community.
Overview
3
3
years of professional experience
Work History
Customer Service Associate / Cashier
Walmart
Dallas, TX
06.2020 - 05.2023
- Delivered exceptional customer service by addressing purchases, returns, and inquiries efficiently.
- Processed transactions swiftly and accurately while ensuring balanced cash drawers.
- Resolved customer concerns with professionalism, enhancing overall satisfaction levels.
- Adapted to store procedures and high customer volume with flexibility and initiative.
- Maintained organized checkout areas and stocked shelves to ensure product availability.
- Promoted store loyalty programs and special offers to increase customer engagement.
- Collaborated with team members to enhance overall customer service experience.
Front Desk Receptionist
H&R Block
Dallas, TX
12.2021 - 04.2022
- Greeted clients and created welcoming environment through professional front office management.
- Scheduled appointments efficiently using H&R Block's client management system.
- Answered inquiries promptly and directed clients to appropriate tax professionals.
- Maintained organized reception area and updated client records regularly.
- Handled confidential financial documents in compliance with privacy regulations.
- Provided general administrative support, including data entry, filing, and payment processing.
- Managed incoming calls, redirecting them to relevant departments and taking messages as needed.
- Resolved customer complaints promptly while adhering to established protocols.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD05-2026
Skills
- Service management
- Customer service
- Data entry
- Front office management
- Appointment scheduling
- Team collaboration
- Cash handling
- Problem resolution
- Customer-focused mindset
- Team player mentality
- Cash handling expertise
- Stress management
- Attention to detail
- Customer relationship management (CRM)
- Basic math
- Merchandise restocking
- Customer satisfaction
- Telephone management
- Customer assistance
- Analytical thinking
- Teamwork and collaboration
- Patience and composure
- Multitasking and organization
- Conflict resolution
- Microsoft Office
- 38 WPM
References
References available upon request.
Timeline
Front Desk Receptionist
H&R Block
12.2021 - 04.2022
Customer Service Associate / Cashier
Walmart
06.2020 - 05.2023
Bachelor of Science - Business Administration
University of Maryland Global Campus