Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Achievements
Timeline
Generic

Rasika Dunusinghe

Hotelier
Doha

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals,and dedicated Hotelier professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also an enthusiastic Assistant F&B Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Managing and training in F&B Service Motivated to learn, grow and excel in Hospitality Industry

Overview

27
27
years of professional experience
3
3
years of post-secondary education
5
5
Certifications

Work History

Assistant Food and Beverage Manager

Radisson Blu Hotel
Doha
04.2022 - Current
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed team of employees, training and professional growth of employees.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Banquet Manager

Radission Blu Hotel
Doha
07.2012 - 03.2022
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Performed cost-benefit analysis for corporate and social events.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Supervised and mentored kitchen and serving staff.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Trained and scheduled staff to maintain adequate coverage for successful operations.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.

Banqueting Supervisor

Ramada Plaza Hotel
Doha
10.2005 - 06.2012
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Conducted research, gathered information from multiple sources and presented results.
  • Received and processed stock into inventory management system.

Banquet Captain

Ramada Plaza Hotel
Doha
09.1999 - 09.2005
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Liaised with venue management to monitor logistics and timelines.
  • Performed cost-benefit analysis for corporate and social events.
  • Orchestrated positive customer experiences by overseeing every area of banquet operations.
  • Integrated service and team management strategies to boost business profits.
  • Set schedules for banquet staff by planning and designating shifts and hours.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Trained and scheduled staff to maintain adequate coverage for successful operations.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.

Banquet Waiter

Ramada Plaza Hotel
Doha
03.1998 - 08.1999
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged linens and table settings according to seating plan and event theme.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Managed food resources, memorized orders and coordinated customer service.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Cleared dishes and glassware quickly following each course.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Waiter

Galadari Hotel
Colombo
01.1996 - 01.1998
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Met with chef to review daily specials and menu changes.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Crew Member (Part Time)

Pizza Hut
Colombo
01.1995 - 01.1996
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with team members to achieve target results.
  • Increased customer satisfaction by resolving issues.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Delivered services to customer locations within specific timeframes.

Education

Diploma - Hotel Management

Claremont Hotel School
Sri Lanka
04.1993 - 04.1996

Skills

  • Cost controls
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Certification

  • ISO 22000:2005 Internal Auditor Course

Accomplishments

  • Managed and Supervised full catering of over 1000 covers daily 03 meals in 04 different housing compound for Ninth Islamic Summit conference held in Doha in Year 2000, with a team of over 100 staff members
  • Managed full catering for 700 covers daily for seven day's at Losail MOTO circuit in 2004
  • Managed and Supervised full catering of over 2000 covers daily in different sport complex for a period os 90 day's for Doha Asia Games in 2006
  • Managed and Supervised British Embassy Queens Birthday Calibration cocktail Reception for 1000 covers held in British Embassy
  • Managed and Supervised Commercial Bank Qatar Masters Golf tournament yearly 4 days catering at Doha 2005 - 2016

    • Golf Club over 1000 covers including 10 sponsored areas, CBQ VIP invites and CBQ Majilis catering for government officials, Ambassadors and Shareholders



Achievements

• Have been voted as the Employee of the month for December 2003 in the capacity of Captain Level.

• Have been voted as the Employee of the month for January 2009 in the capacity of Sr. supervisor level

• Have been voted as the Employee of the Year in 2010 at the capacity of Sr.supervisor level

Timeline

Assistant Food and Beverage Manager

Radisson Blu Hotel
04.2022 - Current
  • ISO 22000:2005 Internal Auditor Course
01-2018
  • Supervising Food Safety ( Level 3)
01-2015
  • RHG Experience Meeting Hotel Trainer Certification
01-2014
  • RHG STAR Supervisory Training and Resource Program
01-2013

Banquet Manager

Radission Blu Hotel
07.2012 - 03.2022
  • Basic Food Hygiene Training
01-2007

Banqueting Supervisor

Ramada Plaza Hotel
10.2005 - 06.2012

Banquet Captain

Ramada Plaza Hotel
09.1999 - 09.2005

Banquet Waiter

Ramada Plaza Hotel
03.1998 - 08.1999

Waiter

Galadari Hotel
01.1996 - 01.1998

Crew Member (Part Time)

Pizza Hut
01.1995 - 01.1996

Diploma - Hotel Management

Claremont Hotel School
04.1993 - 04.1996

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Rasika DunusingheHotelier