Rasika J
Dallas,Texas
Summary
Forward-focused COE Delivery Engagement Lead with over 17 years of experience in concepts of end-to-end delivery / project planning & implementation from scope management to activity sequencing, effort & cost estimation, risk analysis to quality management inline with industry best practices for both Infrastructure and application projects. Digital Transformation and Transition, Business Case Development, Cloud Delivery Execution Delivery professional with comprehensive experience in team leadership and project execution. Known for driving impactful results and fostering collaborative environments. Highly adaptable to changing project demands and skilled in risk management and resource allocation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Delivery Leader, North America
Dexian IT Solutions
05.2023 - Current
- Client Relationship & Delivery Management: Managed relationships and delivery for large-scale application development and infrastructure projects across various industries, with a $22M annual portfolio
- Led end-to-end project delivery, ensuring smooth execution, resource optimization, and client satisfaction
- Leadership & Team Oversight: Directed cross-functional teams across geographies, implementing Agile and DevOps best practices
- Ensured adherence to quality standards, managed escalations, and led continuous improvement efforts
- Program Management: Oversaw multi-phase programs, managing interconnected projects, scope, risk, and timelines
- Led resource planning, capacity management, and backup strategies to meet evolving project demands
- Strategic Initiatives & Process Improvement: Transitioned clients from reactive support models to strategic engagements, driving Agile ceremonies and automating key workflows, reducing user testing time and improving delivery outcomes
- SOWs, RFPs & Estimations: Led the creation of Statements of Work and responded to RFPs, providing accurate project estimates and securing key client engagements
- Risk & Quality Management: Identified risks and implemented mitigation strategies
- Established code review and testing processes to ensure high-quality deliverables and optimized system performance
- ServiceNow Leadership: Led ServiceNow implementations and support across the organization, managing all related delivery functions
- Software Development & Implementation: Directed technology projects from requirements gathering to design, development, and deployment
- Drafted technical documentation, identified system gaps, and developed custom solution
Director of IT Operations, North America
Likewize Corp.
04.2022 - 05.2023
- Strategic IT Leadership: Oversaw end-to-end technology operations, ensuring alignment with organizational goals and strategic objectives
- Led the planning, development, and maintenance of IT systems to ensure seamless business operations across North America
- Technology Solutions & Business Alignment: Collaborated with cross-functional teams to analyze business requirements, determining the appropriate technology solutions to drive productivity and operational efficiency
- IT Governance & Policy Implementation: Developed and enforced IT policies, system protocols, and standards, supporting the organization’s strategic initiatives and ensuring adherence to industry best practices
- Business Continuity & Risk Management: Designed and implemented business continuity and disaster recovery protocols to minimize disruptions from system failures or data loss events
- Managed IT security audits to protect enterprise data and networks
- Performance Monitoring & Infrastructure Optimization: Conducted ongoing analysis of IT infrastructure, assessing operating costs, productivity, and system performance
- Provided recommendations for IT infrastructure improvements to enhance efficiency and effectiveness
- Vendor Management & Service Delivery: Established and maintained relationships with external IT vendors, ensuring high-quality service delivery
- Managed performance ratings, presenting key metrics during business reviews and customer dashboards
- Enterprise Systems & Multisite Management: Coordinated the deployment and management of multisite IT systems using ERP solutions, ensuring the effective integration and performance of enterprise-wide technology platforms
Program Manager
HCL America
11.2014 - 04.2022
- Technical Infrastructure Project Delivery: Planned and delivered technical infrastructure projects aligned with customer IT infrastructure roadmaps, ensuring timely execution and adherence to client requirements
- Cloud Transformation Leadership: Led the Cloud Transformation initiative, successfully designing and implementing a Hybrid Cloud solution utilizing Multi-Public Cloud (GCP & Azure) and Private Cloud infrastructures
- Data Center Migration Management: Oversaw the migration of four data centers to Google Cloud Platform (GCP) and Microsoft Azure, ensuring minimal disruption to business operations
- SAP Migration to Public Cloud: Managed the seamless migration of SAP to the public cloud, utilizing HLI instances while maintaining business continuity
- Solution Design & Implementation: Collaborated with GCP and Microsoft PSO to design robust solutions, implementing best practices in the public cloud for performance optimization, cost management, and strict security compliance
- Full Project Lifecycle Management: Directed the entire project lifecycle from concept through final delivery, ensuring alignment with strategic objectives and client expectations
- Client Communication & Stakeholder Engagement: Maintained clear communication with clients regarding project timelines, scope, and potential challenges, fostering strong relationships throughout the project lifecycle
- Vendor & Subcontractor Relations: Established and nurtured relationships with subcontractors and vendors to optimize cost savings and ensure timely project completion
- Project Forecasting & Performance Monitoring: Forecasted and monitored project timelines, personnel performance, and cost efficiency, implementing measures to enhance overall project effectiveness
- Project Planning & Change Management: Developed comprehensive project plans with established timelines, assigned tasks to appropriate teams, and effectively managed scope changes through a robust change management process
- Continuous Improvement & Program Leadership: Enhanced project delivery processes by driving continuous improvement initiatives and providing strong program leadership
Business Analyst
Hewlett Packard, HP
01.2007 - 08.2010
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions
- Pinpointed inefficiencies in business processes and recommended improved policies
- Reconciled and reported record discrepancies to prepare for annual audit
- Computed, recorded and proofread data in preparation of records and reports
- Created Reports for Business Executives to make day to day decisions in an effective way
- Responsible for developing content and conducting on-floor training, new process updates and recursive training for technical teams
Business Analyst and Content Developer
Mind Trainers
03.2004 - 12.2006
- Developed Content related to technical trainings, Reporting tools and Client-Server Architecture
- Conducted Workshops for internal Employees for Basic/High level Training Skills
- Worked closely with the executives and SME's at client location to during requirement gathering
- Worked closely with the in house development teams during the product build
- Created user manuals and process flows for various clients
Technical Support Specialist
Wipro Technologies
05.2003 - 08.2004
- Maintaining the MIS Reports tracking the FTR (First time technical resolution)
- Scheduled reports to run on a monthly, weekly and daily basis using ReportNet
- Customized data by adding Filters Prompts, Calculations, Summaries and Functions
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions
Education
MBA - Business Management
Texas Woman's University
05.2014
Master of Science - Information Technology
Punjab Technical University
05.2009
Bachelor of Science - Information Technology
Guru Nanak Dev University
05.2003
Skills
- Processes and procedures
- Communications leadership
- Contract development and management
- Spokesperson experience
- Portfolio growth
- Developing proposals
- Agile best practices
- Scrum methodology
- Customer requirements analysis
- Project development
- Lifecycle management
- Deployment coordination
- Infrastructure Optimization
- Strategic planning
Certification
- Certified Scrum Master
- Certified SAFe Agile for Teams
- Certified ITIL Foundation
Timeline
Sr. Delivery Leader, North America
Dexian IT Solutions
05.2023 - Current
Director of IT Operations, North America
Likewize Corp.
04.2022 - 05.2023
Program Manager
HCL America
11.2014 - 04.2022
Business Analyst
Hewlett Packard, HP
01.2007 - 08.2010
Business Analyst and Content Developer
Mind Trainers
03.2004 - 12.2006
Technical Support Specialist
Wipro Technologies
05.2003 - 08.2004
Bachelor of Science - Information Technology
Guru Nanak Dev University
MBA - Business Management
Texas Woman's University
Master of Science - Information Technology
Punjab Technical University
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