RASMI Nair
Fairfax,VA
Summary
Business Analyst with 6+ years of experience leading IT teams. Expertise in data analysis, requirement analysis, user experience analysis, user acceptance testing and end-user training. Liaison between the client and the development team for technical standards, accessibility, and usability. Coordinate team’s activities to deliver on customer’s priorities.
Overview
14
14
years of professional experience
Work History
Business Analyst
Nfinity LLC / FDIC Contractor
02.2020 - 05.2023
- Collaborated with stakeholders / customers to define project objectives and criteria.
- Interacted with internal customers to understand business needs, identify and document requirements.
- Performed gap analysis to identify areas of improvement.
- Perform cross-team collaboration for various projects, ensuring alignment with organizational goals and objectives.
- Guide and manage project team through Software Development Life Cycle.
- Developed customized analytical reports and create dashboards to summarize and present data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Monitor web application functionality, conduct comprehensive testing, resolve issues, and ensure compliance with information security policy.
- Participate in bank closings to create accurate, mission-critical and highly sensitive Failed Bank pages and documents.
- Analyze usability study of website using Qualtrics surveys and review customer satisfaction reports.
- Interview user groups, analyze data, document requirements from variety of sources to determine if needs of users are met.
Specialist II
Z Federal / FDIC Contractor
05.2010 - 01.2020
- Consult with experts to plan and develop website design and content in accordance with defined organizational standards and procedures. Enhance customer experience in mobile and desktop devices using responsive design. Serve as web editor and ensure quality control for published written, visual, and multimedia content. Monitor functionality, information security and integrity.
- Managed IT projects by planning, designing, developing, testing, debugging, reviewing, publishing, and maintaining customized web pages and documents for DRR division and ensure full compliance with FDIC.gov style guide, policies and procedures. Validate format, display of graphics, hyperlinks, and responsiveness of page. Provide written and oral guidance and advice to Web content providers on best practices to present content and methods of validating success of new and current content.
- Manage Software Development Life Cycle. Project planning, Analyze requirements, Liaison between client and technical resources for clarity, Identify process improvements, Monitor and control development stage, Conduct user acceptance testing (UAT), Deployment and Maintenance of work.
- Monitor web application functionality, conduct comprehensive testing, resolve issues, and ensure compliance with information security policy.
- Participate in bank closings to create accurate, mission-critical and highly sensitive Failed Bank pages and documents.
- More than 10 years’ experience with creating and managing websites in Adobe Experience Manager (AEM) Content Management System using container tree, components, assets (DAM-Digital Asset Manager), tab folders, layouts, templates, timeline, versions, and reference tools.
- Monitor web application functionality, conduct comprehensive testing, resolve issues, and ensure compliance with information security policy.
- Conduct ongoing validation of website content with assigned business units and groups to ensure it remains current, accurate, and that site references provide expected navigation on desktop and mobile devices.
- Conduct Section 508 Compliance/Accessibility Testing for web pages and web document.
- Generate ad hoc reports, provide web support, documentation support, user support, business and management analysis support.
- Administer SharePoint site to track projects and daily tasks, organize and manage contents and folders, and perform cross team collaboration.
- Extract data and analyze, design and develop monthly traffic report for FDICnet and FDIC.gov websites using Adobe Analytics (Adobe Marketing Cloud) and Crystal Reports to identify monthly web traffic and search trends. Publish dashboards to intranet website. Present reports and dashboards on usage trend analysis to stakeholders and management. Provide analytical advice and assistance to stakeholders to ensure that content meets customer’s need. Identify problems and systemic issues related to design or content and coordinate with appropriate experts for resolution.
- Routinely use Author Web and ServiceNow ticketing system to create tickets for publication. Coordinate with appropriate groups and experts to address system issues.
- Send mass emails on Bank Closings to subscribers through GovDelivery. Create and distribute FDIC Real Estate Sale flyers via GovDelivery emails to subscribers.
- Train team members on Web development, Adobe Experience Cloud, Dashboard management, and new web technologies adopted by FDIC.
- Create job aids and procedures to support DRR tasks and projects.
- Manage and monitor shared mailboxes for DRR Internet Publications and Failed Bank Web Pages. Allocate tasks to team members and liaise between team and client to manage work.
- Analyze usability study of website using Qualtrics surveys and review customer satisfaction reports. Interviewing user groups, Coordinate and evaluate research, analyze data from a variety of sources to determine if needs of users are met.
- Serve as lead contact and liaison between content owners, content managers and development team for technical standards, accessibility, and usability.
Treasurer, Shanthi, Inc. (Volunteering)
Shanthi, Inc.
01.2017 - Current
- Led organizing local charity events to raise funds to empower underprivileged women and children both in U.S. and in India, through education and health care.
- Working as Shanthi treasurer for past 7 years.
- Prepared and presented financial reports to inform board members.
- Approached issues proactively to best meet current and future community needs.
Education
Certificate Course - SAP BusinessObjects Web Intelligence: Report Desig
SAP
Online Education2015
Certificate Course - Database Administration
George Mason University
Fairfax, VA2011
Certificate Course - Web Design And Development
Northern Virginia Community College
Annandale, VA2005
Master of Science - Food Science
University of Kerala
Kerala, IndiaSkills
- HTML and CSS
- Microsoft Office Suite
- SAP
- Search Engine Optimization
- Traffic Analysis
- Data Analysis
- Business Process Improvement
- Requirements Gathering
- Business Process Mapping
- Strategic Planning
- Workflow Analysis
Timeline
Business Analyst
Nfinity LLC / FDIC Contractor
02.2020 - 05.2023
Treasurer, Shanthi, Inc. (Volunteering)
Shanthi, Inc.
01.2017 - Current
Specialist II
Z Federal / FDIC Contractor
05.2010 - 01.2020
Certificate Course - SAP BusinessObjects Web Intelligence: Report Desig
SAP
Certificate Course - Database Administration
George Mason University
Certificate Course - Web Design And Development
Northern Virginia Community College
Master of Science - Food Science
University of Kerala
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