To obtain position as a worker or in management field so that I can expend my knowledge and experience in the job. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
24
24
years of professional experience
Work History
Business Owner
Tahi Corp, Tanvi & Niv Corp, VND Elgin INC,
12.2017 - Current
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Conducted audit inspections and independent checks to verify parts and materials.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Operation Manager
Gonnella Baking Co.
04.2019 - 04.2020
Direct, coordinate, and manage all bake shop, shipping and sanitation activities
To ensure the production of quality products in a clean and safe plant, within the established operation standards and planned schedules
Check products during production cycle for proper make up, proofing, baking, and packaging to established standards
Direct equipment adjustments as necessary to maintain product quality and on-time production schedule
Ensure an adequate supply of ingredients, workers, boxes, and supplies for a smooth and efficient production run
Train employees and Group Leaders to perform to standards each job within the department
Interpret, explain and fairly enforce company policy and procedures to employees
Respond to grievances and seek resolutions at the first step.
Production Supervisor
Home Chef
05.2017 - 11.2018
Coordinating the production floor and ensuring a team of 60-100 production associates are efficiently producing high quality packaging (goal of
Ensure all plant associates understand and are accountable adhering to Home Chef Safety and GMP standards
Schedule, lead, and train production leads and associates
Trains and monitors production leads performance and coaches as needed
Updates facility leadership on daily production progress
Leads daily huddles to communicate goals, expectations, and plans to the front-line employees
Partners with QA and Warehousing to make sure food safety is maintained
Assist and work with continuous improvement TEAM.
Manager Food Ops
Gate Gourmet #241
10.2014 - 12.2016
Ensures quality production standards are followed and maintained
Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
Monitors daily manpower planning and employee turnover
Responsible for employee retention
Controls food cost and other controllable costs
Maintains all financial goals related to productivity, overtime, labor goals and meals per hour
Works with management staff to improve performance of the unit
Responsible for coaching, counseling and preparing corrective action for employees
Assists in the development and training of subordinates as required
Prepares administrative reports as required
Responsible for safety, quality and compliance with customer specifications
Ensures specifications, airline diagrams, and sample meals are accurate according to the airline specifications
Ensures that all products are coded and dated according to Gate Gourmet procedures
Conducts inventory of products to ensure proper usage and minimization of waste
Completes required requisitions for the Storeroom to ensure adequate supply is maintained
Responsible for maintaining daily temperature logs and other logs and reports as required.
Food Production Supervisor
Gate Gourmet
04.2011 - 10.2014
Supervises employees to ensure food specs, quality assurance of products, sanitation, HACCP and FDA regulations are followed
Responsible for all labor and food cost controls
Ensures quality production standards are maintained for all accounts
Maintains Company policies and procedures as well as specification books for airline customers
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
Monitors daily manpower planning
Controls food cost and other controllable costs
Works with management staff to improve performance of the unit
Assists in the development and training of subordinates
Prepares administrative reports as required
Responsible for safety, quality and compliance to customer specifications.
Assistant Billing Ops
Gate Gourmet
10.2009 - 03.2011
Daily review of flight service tickets for accuracy and inputting corrections into company billing portal or debit/credit memo
Manually create billings for charters and off-scheduled flight activity
Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes
Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies
Escalate any billing, pricing or cycle related issues to the Account Services Group
Assist the Dispatcher with processing of flights and communicate with internal and external customers as needed
Reconcile daily airline billing
Input unscheduled flights & service for airlines into Airserv system with respective documentation
Work with the Account Services Group on payment reconciliations
Maintain all airline billing files
Assist with other tasks and special projects as needed.
Food Production Supervisor
Gate Gourmet
04.2007 - 01.2009
Supervises employees to ensure food specs, quality assurance of products, sanitation, HACCP and FDA regulations are followed
Responsible for all labor and food cost controls
Ensures quality production standards are maintained for all accounts
Maintains Company policies and procedures as well as specification books for airline customers
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
Monitors daily manpower planning
Controls food cost and other controllable costs
Works with management staff to improve performance of the unit
Assists in the development and training of subordinates
Prepares administrative reports as required
Responsible for safety, quality and compliance to customer specifications.
Assistant Production Operator
United Airline Inc (Staffing Now Inc.)
10.2006 - 03.2007
Working as computer production operator in data center
Working with jumbo hard drive
Data entry
Verified accuracy of data
Diversified applicant with proficient communication.
CS+DE
Caremark (Aerotech)
09.2006 - 09.2006
Receives all logged incoming correspondences profile, prescriptions, and check
Update correspondences (add and account number)
Obtains approval for payment and post invoices into the computer system
Prescription Preparation(drug)
Document preparation and generate accounts payable checks
Scan and post invoices into the computer system
Assist accounting department and other department with other projects as needed.
Assistant Manager
Taco Bell
05.2006 - 08.2006
Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Assists Restaurant Manager in recruiting, interviewing, and hiring team members
Conducts performance appraisals, takes disciplinary action, motivates and trains
Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Ensures food quality and 100% customer satisfaction
Has authority to hire and fire (or participate in those decisions)
Champions recognition and motivation efforts.
Food Production Leader
Gate Gourmet
02.2004 - 01.2006
Support the operations of the department and the department supervisor relative to operational and administrative duties
Responsible for leading and directing all staff
Bring positive impact, considering the extreme demands of the job
Be hands-on in all areas of production and pantry
Holding employee of the month award
Line up and daily plan.
Shift Manager
Taco Bell
07.2000 - 02.2004
Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Assists Restaurant Manager in recruiting, interviewing, and hiring team members
Conducts performance appraisals, takes disciplinary action, motivates and trains
Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Ensures food quality and 100% customer satisfaction
Holding customer service awards.
Education
Oakton Community College
Des Plains, IL
Hospitality Management
Illinois Institute of Art
Chicago, IL
01.2010
Roosevelt High School
Chicago, IL
01.2001
Skills
English, Hindi, Gujarati, Spanish (Able to speak and Understand)
Regulatory Compliance
Marketing Strategies
Coaching and Mentoring
Budget Control
New Business Development
Staff hiring
Scheduling
Policies and Procedures Development
Hiring and Onboarding
Customer Service Management
Accounting management
Business Forecasting
Issue Resolution
Timeline
Assistant Operation Manager
Gonnella Baking Co.
04.2019 - 04.2020
Business Owner
Tahi Corp, Tanvi & Niv Corp, VND Elgin INC,
12.2017 - Current
Production Supervisor
Home Chef
05.2017 - 11.2018
Manager Food Ops
Gate Gourmet #241
10.2014 - 12.2016
Food Production Supervisor
Gate Gourmet
04.2011 - 10.2014
Assistant Billing Ops
Gate Gourmet
10.2009 - 03.2011
Food Production Supervisor
Gate Gourmet
04.2007 - 01.2009
Assistant Production Operator
United Airline Inc (Staffing Now Inc.)
10.2006 - 03.2007
CS+DE
Caremark (Aerotech)
09.2006 - 09.2006
Assistant Manager
Taco Bell
05.2006 - 08.2006
Food Production Leader
Gate Gourmet
02.2004 - 01.2006
Shift Manager
Taco Bell
07.2000 - 02.2004
Oakton Community College
Hospitality Management
Illinois Institute of Art
Roosevelt High School
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