Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Access Management, overseas staff to provide optimal customer service, and provide on-site resources for staff and patients. Excellent communicator with focus on results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position at aiming to achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Lead Preceptor
Fresenius Kidney Care
10.2022 - Current
Visited clinics throughout the region periodically to view service levels and adherence to global service standards.
Monitored staff performance by actively engaging in and observing day-to-day activities.
Attended weekly meetings with clinic manager, regional vice president, director of operations to discuss and optimize strategies.
Promoted numerous training techniques efficient work strategies to new employees and assisted current teammates on new policies and procedures. Increased staff productivity by 10% along with meeting patient satisfaction surveys at 95%
Monitored patient fluid dashboards and analytical data reports per week to analyze job performance against team goals.
Provide general direction, guidance and feedback based upon professional standards and outcomes in patient experience, quality, teamwork, clinic culture and employee satisfaction
Managed patients and staff schedules answered numerous calls from doctors, hospitals.
Maintained excel spreadsheet with pertinent medical patient information
Proven ability to develop and implement creative solutions to complex problems
Acted as team leader in group projects, delegating tasks and providing feedback
Proven ability to learn quickly and adapt to new situations
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Used critical thinking to break down problems, evaluate solutions and make decisions to align with the standards identified in C.M.S (centers for medicaid services)
Nephrology Technician
Fresenius Medical Care NA
06.2010 - Current
Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations on [Equipment].
Organized work to meet demanding production goals.
Completed job reports and logs immediately following service calls.
Set up and performed test activities.
Conducted tests of components and systems to evaluate performance and identify concerns.
Utilized control mechanisms and hands-on procedures to operate machines.
Determined maintenance requirements and assigned repairs to qualified employees.
Managed team performance by training, mentoring, disciplining and motivating employees.
Planned, scheduled and delegated daily work to team of employees.
Certified Clinical Hemodialysis Technician
Davita, Inc & American Renal Associates
02.2006 - 11.2010
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Administered Heparin, oxygen, anesthetic, and saline as prescribed.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Performed routine quality control and safety checks on all equipment.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Provided in-patient care for 4 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
Safely transported, transferred, and positioned patients on chairs for treatment.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
Recorded client data on hemodialysis flow chart.
Conducted equipment and safety checks on hemodialysis equipment and supplies.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Helped patients obtain advanced treatment by referring to specialists.
Performed routine quality control and safety checks on all equipment
Started and ended reverse osmosis water systems and completed water quality monitoring tests
Provided in-patient care for twenty-four dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment