Rasshad Benjamin
Clinton,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
ER Registrar
Methodist Medical Center Of Oak Ridge
10.2024 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed electronic health record systems to maintain up-to-date patient information and streamline workflows.
- Coordinated communication between medical staff and patients, enhancing overall service delivery in high-pressure environments.
- Trained new registrars on operational procedures, promoting consistency and efficiency throughout the department.
- Used electronic systems to enter provider orders and retrieve test results.
Assistant General Manager/ Interim General Manager
Days Inn of Oak Ridge
08.2021 - 05.2025
- Oversee daily operations, ensuring optimal guest satisfaction through effective leadership and customer service excellence.
- Implement problem-solving strategies to address guest concerns, enhancing overall service quality and efficiency.
- Train and mentor front desk staff to uphold company standards, improve performance, and maintain a professional work environment.
- Streamlined front desk procedures, improving check-in efficiency and reducing wait times.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
Phone Rep
LSI
02.2023 - 05.2023
- Provided comprehensive customer support by addressing various banking inquiries, including account balance requests, online banking assistance, and facilitating money transfers.
- Delivered personalized service to enhance customer satisfaction and resolve issues promptly.
- Adapted to a diverse range of customer needs, ensuring accurate and efficient handling of financial transactions.
- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries efficiently.
- Trained and mentored new representatives, enhancing team performance and service quality.
House Manager
Emory Valley Center
06.2019 - 08.2020
- Managed comprehensive administrative tasks including the timely completion of monthly billing and documentation required for state submissions.
- Coordinated essential living operations, including meal preparation and medication procurement, ensuring a healthy and safe environment for residents.
- Supervised daily operations and staffing for residential programs, ensuring quality care for individuals with disabilities.
- Developed and implemented individualized support plans, enhancing client engagement and overall satisfaction.
Ecf DSP
Autism Breakthrough
04.2018 - 06.2019
- Provided personalized support to adults with autism, facilitating their engagement in community activities and promoting social integration.
- Ensured safe transportation for individuals from their homes to various community locations, supporting their independence and community involvement.
Residential Counselor
Norris Academy
12.2017 - 04.2018
- Provided comprehensive support for children with autism, ensuring their safety and assisting in the development of daily living skills.
- Facilitated goal achievement for high-risk behavior individuals, contributing to the successful completion of their personalized programs.
House Manager
Support Solutions
08.2017 - 12.2017
- Managed the completion of monthly billing and regulatory documentation, ensuring strict adherence to state compliance requirements.
OSC Operator
ADT Security Services
09.2016 - 08.2017
- Managed scheduling, adjusted work orders, and accurately documented account information to ensure efficient operations.
- Provided exemplary customer service by effectively utilizing soft skills and handling multiple phone lines simultaneously.
Molding Operator
SL Tennessee
11.2015 - 09.2016
- Operated various machinery for the production of headlamps and tail lamps, ensuring adherence to model specifications.
- Maintained production consistency and quality across multiple car types by effectively managing machine adjustments and controls.
Direct Support Professional
Support Solution
07.2015 - 11.2015
- Assisted individuals with developmental and physical disabilities in mastering daily living activities and personal hygiene, enhancing their self-reliance and quality of life.
- Educated clients on social interaction and professional conduct, fostering improved interpersonal skills and community engagement.
Classroom Manager/House Manager
Emory Valley Center
12.2010 - 05.2015
- Managed comprehensive care and facilitated educational activities for individuals with physical and mental challenges, ensuring a healthy and secure living environment.
- Contributed to the Employee Advisory Consultation to address staff concerns and enhance overall morale.
- Coordinated logistical tasks including grocery shopping, meal preparation, and medication procurement, alongside conducting safety protocol adherence through site visits and fire drills.
Maintenance
Benjamin Services
08.2010 - 12.2013
- Maintained cleanliness and hygiene standards in break rooms and restrooms, ensuring a safe and pleasant environment for plant employees.
- Managed inventory for cleaning supplies, keeping areas well-stocked and operational without interruption.
Crew Member
McDonalds
01.2000 - 09.2006
- Processed customer orders with accuracy and efficiency, enhancing dining experiences and contributing to the establishment’s reputation for reliable service.
- Maintained a clean and welcoming dining environment, adhering to health and safety regulations to ensure customer satisfaction.
- Balanced part-time work responsibilities with high school education, demonstrating strong time management and commitment to work ethic.
Education
High School Diploma -
Clinton High School
Clinton, TN01.2005
Some College - Music Performance
Austin Peay State University
Clarksville, TN01.2006
Some College - Non Profit Business Administration
University of Tennessee at Chattanooga
Chattanooga, TN01.2009
Some College - Social Work/Psychology
Roane State Community College
Oak Ridge, TN07.2025
Skills
- CPR and First Aid Course
- Rapid decision making
- Clinical documentation
- Compassionate patient care
- Healthcare ethics
- Quality improvement
- Language proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Data entry
- Payment transactions
- Collections duties
Timeline
ER Registrar
Methodist Medical Center Of Oak Ridge
10.2024 - Current
Phone Rep
LSI
02.2023 - 05.2023
Assistant General Manager/ Interim General Manager
Days Inn of Oak Ridge
08.2021 - 05.2025
House Manager
Emory Valley Center
06.2019 - 08.2020
Ecf DSP
Autism Breakthrough
04.2018 - 06.2019
Residential Counselor
Norris Academy
12.2017 - 04.2018
House Manager
Support Solutions
08.2017 - 12.2017
OSC Operator
ADT Security Services
09.2016 - 08.2017
Molding Operator
SL Tennessee
11.2015 - 09.2016
Direct Support Professional
Support Solution
07.2015 - 11.2015
Classroom Manager/House Manager
Emory Valley Center
12.2010 - 05.2015
Maintenance
Benjamin Services
08.2010 - 12.2013
Crew Member
McDonalds
01.2000 - 09.2006
Some College - Music Performance
Austin Peay State University
Some College - Non Profit Business Administration
University of Tennessee at Chattanooga
High School Diploma -
Clinton High School
Some College - Social Work/Psychology
Roane State Community College
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