Summary
Overview
Work History
Education
Skills
Timeline
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RATASHIA TODMAN

East Orange,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Housekeeping

Clara Maass Medical Center
07.2023 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Server

Daren Restaurant
03.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bar Manager

Friday's Restaurant
09.2022 - 02.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Restaurant Manager

Outback Steakhouse
06.2021 - 08.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Lead Server

Outback Steakhouse
10.2010 - 06.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Education

Bachelor of Science - Accounting And Business Management

William Paterson University of New Jersey
Wayne, NJ
06.2008

Associate of Science - Accounting And Business Management

Essex County College
Newark, NJ
06.2006

High School Diploma -

James J Ferris High School
Jersey City, NJ
06.2004

Skills

  • Strategic Planning
  • Team Development
  • POS Systems
  • Customer Relations
  • Staff Training
  • Customer Engagement
  • Passion for Customer Satisfaction

Timeline

Housekeeping

Clara Maass Medical Center
07.2023 - 10.2023

Server

Daren Restaurant
03.2023 - 07.2023

Bar Manager

Friday's Restaurant
09.2022 - 02.2023

Restaurant Manager

Outback Steakhouse
06.2021 - 08.2022

Lead Server

Outback Steakhouse
10.2010 - 06.2022

Bachelor of Science - Accounting And Business Management

William Paterson University of New Jersey

Associate of Science - Accounting And Business Management

Essex County College

High School Diploma -

James J Ferris High School

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