Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aili Kneen

Grant,MN

Summary

Proactive Food Server and Supervising Barista and with extensive experience in maintaining clean, organized workspaces and delivering exceptional customer service. Skilled in training new employees, effective team collaboration, and managing busy shifts. Bringing a strong work ethic, desire to learn, leadership, and a professional demeanor to enhance guest experiences and team efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervising Barista

Dunn Bros Coffee
02.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promptly anticipating and addressing the needs of customers and co-workers.
  • Professionally interacted with customers and co-workers during hectic periods to promote a fun, positive, and enthusiastic environment.
  • Provided exceptional professional customer service, solving problems efficiently.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise with positive reinforcement and respectful, encouraging coaching.

Food Preparation Worker

Old Heritage Catering
05.2021 - 08.2023
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Assisted chef in preparing high-quality meals, while being responsive and pitching in with kitchen team to complete tasks
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for the dining experience as a constant point of contact for guests.
  • Prepared both the guest and buffet tables and took down the set efficiently and carefully.
  • Improved dining experience by providing prompt, attentive service to guests.

Education

Associate of Arts - English

Century College
White Bear Lake, MN
05-2025

Skills

  • Team Player
  • Opening and closing duties
  • Exceptional customer service
  • Team Leadership
  • Professional Demeanor
  • New Hire Training
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Guest Engagement
  • Service prioritization
  • Reliability

Certification

  • Barista Certification, Dunn Bros Coffee Management, March 2024

Timeline

Supervising Barista

Dunn Bros Coffee
02.2023 - Current

Food Preparation Worker

Old Heritage Catering
05.2021 - 08.2023

Associate of Arts - English

Century College

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Aili Kneen