Ratchanok Field
The Colony
Summary
Results-driven Inside Sales Specialist at Analog Devices, recognized for expertise in CRM management and lead generation. Demonstrates a strong ability to create effective sales strategies and nurture customer relationships, resulting in significant revenue growth. Exceptional communication and problem-solving skills facilitate consistent achievement of sales targets. Committed to leveraging extensive experience to enhance sales performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Specialist
Analog Devices
Addison
06.2022 - Current
- Utilized CRM software to manage sales pipeline process from lead generation through close.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Developed and executed sales strategies to increase revenue and meet customer needs.
- Conducted market research to identify potential customers, competitors, and industry trends.
Inside Sales Representative
Datalogic
Irving
07.2018 - 07.2022
- Conducted cold calls to generate new business leads.
- Generated leads through cold calling potential clients.
- Solicited feedback from customers on product features and service levels.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Assisted in resolving customer complaints in a prompt manner.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Cross-sold additional products or services based on customer needs.
- Prepared detailed sales reports for management review.
- Contributed ideas for improving internal processes related to sales operations.
- Developed and implemented strategies to increase sales volume.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
Education
Bachelor of Arts - Education Administration
Rajabhat Pranakorn Bangkok
Bangkok , Thailand03-2001
Skills
- CRM management
- Lead generation
- Sales strategy
- Market research
- Sales forecasting
- Customer relationship management
- Effective communication
- Sales representative of the month award
- Lead qualification
- Order processing
- Pipeline management
- Problem-solving abilities
- Prospect Follow-up
- Customer satisfaction
- Cold calling
- New business development
- Account management
- Teamwork and collaboration
Languages
Thai
Full Professional
Certification
- Microsoft Excel 365 (2021)
- Customizing Excel Marco Tools
Timeline
Inside Sales Specialist
Analog Devices
06.2022 - Current
Inside Sales Representative
Datalogic
07.2018 - 07.2022
Bachelor of Arts - Education Administration
Rajabhat Pranakorn Bangkok
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