Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ratchanon Saenhum

Parker,CO

Summary

Reliable and bilingual individual with the expertise needed to succeed in fast-paced settings. A true professional promoting a career spanning over 15 years in the restaurant industry in various roles, including Chef Manager. Accountable Chef Manager successful building effective culinary staff. Interested in promoting positive kitchen environments and willing to pitch in and help with tasks. Background working in restaurant business fine dining establishments. High-performing Chef offering 10 years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Energetic Chef Manager known for building dynamic culinary teams and being an effective recruiter and mentor. Offering outstanding inventory control and budget oversight. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work History

Chef Manager

Udom Thai Inc.
Centennial, CO
07.2016 - Current
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Disciplined and dedicated to meeting high-quality standards.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Monitored and controlled overhead and production costs with responsibility for profit and loss.
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.

Head Chef

Udom Thai Inc.
Centennial, CO
07.2016 - Current
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Cooked memorable dishes that brought new customers into establishment.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Verified compliance in preparation of menu items and customer special requests.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Placed orders to restock items before supplies ran out.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Collaborated with other personnel to produce and modify menus and selections.
  • Aligned seasonal promotions with ingredient availability to maximize profits.
  • Arranged for kitchen equipment maintenance and repair when needed.
  • Produced innovative menu offerings to promote company awareness and customer satisfaction.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Hired, managed and trained kitchen staff.
  • Forecasted supply needs and estimated costs.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Server

Swing Thai
, CO
02.2011 - 11.2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Chef Helper

Sofitel Hotel
Bangkok, Thailand
04.2002 - 09.2005
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Adhered to procedures in preparing food items.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Increased customer satisfaction by resolving issues.

Education

Bachelor of Arts - Political Science And Government

Ramkhamhaeng University
Bangkok, Thailand
05.1999 - 07.2002

MBA - International Business

National American University
Denver, CO
05.2006 - 06.2008

Skills

Cooking skills

Kitchen Management

Sanitation guidelines

Performance assessments

Timeline

Chef Manager

Udom Thai Inc.
07.2016 - Current

Head Chef

Udom Thai Inc.
07.2016 - Current

Server

Swing Thai
02.2011 - 11.2015

MBA - International Business

National American University
05.2006 - 06.2008

Chef Helper

Sofitel Hotel
04.2002 - 09.2005

Bachelor of Arts - Political Science And Government

Ramkhamhaeng University
05.1999 - 07.2002

Similar Profiles

VIEW MORE PROFILESCREATE PROFILE
Ratchanon Saenhum